Experience

TruVision Health

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Compliance Supervisor

  • Feb 2018 - Present

  • Creates & manages training courses to educate new hires and existing employees about compliance concerns.• Reviews field issues, company processes, and other areas to check compliance.• Offers subject expertise to distributors needing advice on compliance regulations and Network Marketing best practices.• Stays up to date on company requirements and Terms & Policies, related legal standards like FDA & FTC matters, and Standard Operating Procedures.• Maintains company's legal and ethical integrity by monitoring internally and the field and building a competent, reliable team.• Ensures company policy is being followed by all department members and the organization's messaging and behavior reflect the rules and regulations of the company.• Completes monthly, quarterly and annual reviews to monitor adherence to rules and regulations within the department.• Evaluates team members' knowledge and educates them on work-related laws and federal regulations.• Identifies compliance issues that require follow-up or investigation.

• Compliance Specialist

  • Feb 2018 - Oct 2018

  • Reviewed & approved Sponsor and/or Placement changes.• Terminated accounts upon request.• Handled cases & sensitive information regarding policy violations & company risk.• Organized and submitted weekly and monthly documents and reports on time to keep the Compliance process moving along smoothly.• Collected, assessed, and entered policy violation and evidence/documentation data into our FieldWatch system daily.• Listened to callers and asked probing questions in order to gather and enter accurate policy violation information.• I was quickly promoted to Supervisor

• Customer Service Representative

  • Dec 2016 - Feb 2018

  • Handled customer service phone calls, emails & live chats in a professional and timely manner.• Created accounts and placed customer orders over the phone & live chat.• Updating private information on customer accounts.• Phone etiquette skills.• First line of contact for questions, concerns, errors from other agents.• Handled “supervisor calls” from other agents if necessary.• Handled International calls, chats & emails.• Work closely with ESR's (Elite Service Representatives)• Trained new agents.• I was selected to be a part of the Compliance Department by the Compliance Director and the Customer Service Director after my continued dedication to the Company