Anna (Ania) Kossowska
Auditor / Guest Service Agent at Green Island Resort- Claim this Profile
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Polish Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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Rescue Diver
PADINov, 2021- Nov, 2024 -
Advanced Open Water Diver
PADIOct, 2020- Nov, 2024 -
Skipper's Ticket
Government of Western AustraliaJun, 2020- Nov, 2024 -
Responsible Service of Alcohol (RSA)
Galaxy Training Australia Pty. Ltd.Apr, 2018- Nov, 2024 -
Business Analysis in a Project Life Cycle Certificate
Management Training & Development Center MT&DCOct, 2017- Nov, 2024 -
KAIZEN Certificate 2017
Credit SuisseOct, 2017- Nov, 2024 -
Lean Six Sigma Green Belt
Credit SuisseDec, 2016- Nov, 2024 -
ITIL® Foundation Certificate in IT Service Management
AXELOS Global Best PracticeNov, 2016- Nov, 2024 -
KAIZEN Certificate 2016
Credit SuisseOct, 2016- Nov, 2024 -
First Certificate in English
University of CambridgeAug, 2006- Nov, 2024 -
Junior Open Water Diver
PADIJul, 2003- Nov, 2024
Experience
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Green Island Resort
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Hospitality
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1 - 100 Employee
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Auditor / Guest Service Agent
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Oct 2022 - Present
- conducting audits and investigations of all of the island’s outlets (restaurants, dive center, cafe, pool bar, Aboriginal tours, beach equipment hire) - preparing financial statements and reports for general management and finance department - daily data reporting for all resort departments - financial reconciliation of guests’ accounts and processing payments for accommodation, tours and products and services purchased on the island - database administration and tour and accommodation reservations management - greeting and welcoming visitors and promoting services and products - establishing and maintaining relationships with the guests, conferring with them to assess their satisfaction with accommodation and services provided - problem solving, delegating tasks, discussing issues with management and staff - ensuring the best experience possible for the resort guests by liaising with IT, boat, terminal and helicopter crew, maintenance, f&b, kitchen, housekeeping, porters, public areas cleaners and all outlets’ and activities’ staff - answering inquiries and providing information on the goods, services and activities of the resort - ensuring that all tasks are performed in effective and efficient manner while minimizing waste and maximizing guests’ satisfaction and company’s profit - taking part in implementation of the new resort management tool - liaising with IT and reservations team in order to ensure the smooth transition - onboarding, training and coaching new hires - tools used: Excel, Outlook, Word, Opera, RMS Show less
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Mike Ball Dive Expeditions
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Australia
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Travel Arrangements
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1 - 100 Employee
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Volunteer
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Aug 2022 - Sep 2022
helping boat crew with providing the best experience for the guests diving the Great Barrier Reef helping boat crew with providing the best experience for the guests diving the Great Barrier Reef
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Ningaloo Bakehouse & Cafe
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Exmouth, Western Australia, Australia
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Manager / Barista
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Mar 2019 - Mar 2022
- planning and organizing preparation of front of house and dining facilities; - ensuring that all tasks are performed in effective and efficient manner while minimizing waste and maximizing customers’ satisfaction and company’s profit; - adhering to sustainability principles and ensuring that resources are reduced, reused or recycled; - preparing, serving and selling food and hot and cold beverages, promoting services and products; - making coffee (flat white, cafe latte, cappuccino, long black, espresso / short black, mocha, short and long macchiato, chai latte, dirty chai latte, babyccino, latte on ice), tea, hot chocolate, iced coffee, iced chocolate, milk shakes, thick shakes and smoothies; - creating latte art, conducting barista and latte art trainings and supervising new joiners; - setting up, adjusting, maintaining and cleaning coffee grinder, espresso machine and ensuring the whole coffee making area, front of house and dining facilities comply with health regulations and are clean, functional and of suitable appearance; - preparing hot and cold beverages to meet special dietary requirements (gluten free, dairy free, vegetarian, vegan etc.) and advising on food options; - setting up and maintaining display cabinets with cakes, slices, sweets, pies, sausage rolls, savoury food, bread loaves and rolls; - monitoring quality of food and beverages at all stages of preparation and presentation, conferring with customers to assess their satisfaction with products and service, discussing issues with manager, bakers, kitchen and waiting staff; - demonstrating proper techniques and advising on procedures; - customer service: taking face to face and phone orders from customers, collecting payments for sales, operating tills, cash registers and EFTPOS, preparing sales invoices; - stock management: ordering, rotating and controlling products to ensure high quality, helping with unloading deliveries Show less
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The Beach Shack Exmouth
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Exmouth, Western Australia, Australia
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Manager / Barista
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Jul 2021 - Jan 2022
- Operations Manager: increased quarterly sales by 83% and yearly sales by 226% by implementing improvements to processes: introduction of role specialization, implementation of the new technology (buzzers); menu, POS, ordering and opening/closing optimization; rearrangement of FOH and dining area; adhering to sustainability principles (reduce, reuse, recycle); documenting processes; reservations management; ensuring FOH and dining facilities comply with health regulations; monitoring quality of food and beverages; demonstrating proper techniques and advising on procedures; promoting services and products; participating in organization of special functions (weddings, birthday parties, live music concerts); updating the system with new menu items and prices; - HR Manager: interviewing and selecting candidates; onboarding, training, coaching and supervising new hires; motivating and developing peers; monitoring workload balance; liaising with the venue owner, head chef and customers; organizing work of staff; preparing roster; - Strategic Manager: implemented improved menu in consultation with the venue owner and chefs; updated policies; ongoing planning, monitoring, analysis and assessment of all necessities to maximize the profit and minimize the costs; analyzing sales reports; taking part in creation of venue’s strategy, operating model, process efficiencies, implementing improvements to processes; - Stakeholder Manager: establishing and maintaining relationships with customers, vendors and other stakeholders; conferring with customers to assess their satisfaction with products and service; discussing issues with the venue owner, head chef and staff; - Stock Manager: inventory management and invoice reconciliation; stock ordering, rotation and cost control; ensuring high quality of products; - Barista: preparing and serving food and beverages, conducting barista and latte art trainings Show less
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Ningaloo Whaleshark Swim
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Australia
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Travel Arrangements
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1 - 100 Employee
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Volunteer
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Jul 2020 - Aug 2020
helping boat crew with providing the best experience for the guests swimming with whale sharks, humpback whales and manta rays helping boat crew with providing the best experience for the guests swimming with whale sharks, humpback whales and manta rays
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Mick’s Cafe
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Karumba, Queensland, Australia
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All-Rounder
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Jun 2018 - Sep 2018
- Barista: preparing hot and cold beverages - making coffee (flat white, cafe latte, cappuccino, long black, espresso, mocha, macchiato, chai latte, babyccino), tea, milkshakes, thickshakes, smoothies, fresh juices and hot chocolate - Food and Beverage Attendant / Waitress: taking face to face and phone orders, delivering food and beverages to clients, cleaning tables, operating cash register and EFTPOS - Chef / Cook: preparing breakfast, lunch and dinner a la carte meals with head chef, baking cakes, making sandwiches, toasties, wraps, salads and fruit platters, filling front fridge up with desserts, salads and sandwiches, hot box with fried food and back station with ingredients, prep work, stock rotation and stock control, washing dishes and ensuring safe and clean kitchen environment at all times - Retail Shop Assistant / Cashier: customer service, operating tills, unloading delivery, setting up and maintaining display cabinets with desserts, salads and sandwiches, hot box with fried food, restocking the shelves Show less
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Credit Suisse
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Switzerland
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Banking
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700 & Above Employee
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Senior IT Business Analyst at Market Data Services Department
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Jan 2016 - Oct 2017
- Team Leader’s deputy: interviewing, onboarding, supporting and controlling interns and new hires, motivating and developing peers, monitoring workload balance, liaising with senior management and stakeholders- Lean Six Sigma Green Belt: following DMAIC (Define, Measure, Analyze, Implement, Control) methodology to solve problems, e.g. reduction of discrepancies between vendor invoices and internal database from >50% to <5% and 1,5 FTE time saving- Subject Matter Expert: taking part in creation of department’s strategy, operating model, process efficiencies, tool chain and risk register, SOX control reviewer- Trainer: Lean Six Sigma, Excel, Time Management Show less
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IT Business Analyst at Market Data Services Department
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Dec 2013 - Dec 2015
- analyzing clients’ requirements and solving market data related queries, updating database, creating reports- establishing and maintaining relationships with front office traders and key market data vendors (e.g. Bloomberg, Thomson Reuters),- identifying root causes of discrepancies between contracts, invoices and database, fixing issues, creating control plans and documenting processes, - taking part in 1,5 month deployment of EMEA processes from London to Wroclawsupporting CH, APAC and Americas deployment from Zurich, Singapore and NY to Wroclaw and Pune and standardizing processes globally (e.g. Sharepoint, shared drive, single BBG file)- implementing improvements to processes (e.g. licenses management; real-time data ordering; leavers and movers processing; auto-replies; signatures; free trials upload automation),- training new joiners and interns Show less
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Intern at Market Data Services Department
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Sep 2013 - Nov 2013
invoice reconciliation, inventory management
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The Tyler Place Family Resort
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United States
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Hospitality
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1 - 100 Employee
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Prep Cook
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May 2012 - Sep 2012
- participating in Camp Leaders program in USA - preparing and maintaining dinner buffet for resort guests - preparing champagne cruise cheese platter, salads (eg. Italian, coleslaw), dressings, hummuses, baba ghanoush, crostini, croutons, creme brulee, fruit bowls, appetizers and special order meals - making sandwiches, cutting vegetables and bread - ensuring safe and hygienic kitchen environment all the time - assisting head chef, bakers and food and beverage attendants/waiting staff - cleaning resort’s common areas and housekeeping - prized for exceptional attitude towards others, strong work ethic, good organization, ability to handle stressful situations and leadership skills Show less
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Divante
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Poland
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IT Services and IT Consulting
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1 - 100 Employee
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SEO copywriter
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Oct 2011 - May 2012
data analysis and information research, designing product descriptions for internet shops data analysis and information research, designing product descriptions for internet shops
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non-governmental organizations (NGOs)
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Wroclaw, Lower Silesian District, Poland
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Event / Project Manager
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Oct 2008 - May 2012
- active member of three student organisations: Polish Students' Association (ZSP), Independent Students' Association (NZS), Wroclaw University of Economics Student Government - regional coordinator of nationwide project Career Signposts aimed to develop students’ skills necessary to enter labor market (managing team of 20 people, negotiating contracts with business trainers, organizing event promotion, managing logistics, supervising event execution) - co-organizer of projects: Blood Donation, Work and Travel Fair, integrational events for foreign students, student exchanges (Economic Bridges), student camp, charity fundraising Show less
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Allianz
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Germany
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Financial Services
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700 & Above Employee
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Intern at Pension Fund Department
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Sep 2009 - Sep 2009
conducting sales outcomes analysis, reports and presentations, acquiring new clients conducting sales outcomes analysis, reports and presentations, acquiring new clients
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Education
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Warsaw School of Economics
Student Exchange in Warsaw, Poland -
University of Economics in Wroclaw
Master’s Degree, Accounting and Finance -
Instituto Politécnico de Viseu
Student Exchange in Viseu, Portugal -
University of Economics in Wroclaw
Bachelor’s Degree, Accounting and Finance
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