Project Manager

• Aug 2021 - Present

Project Manager

• Nov 2018 - Aug 2021

Central contact point of all production work that flowed through the agency with the responsibility to ensure all one-off and recurring project timelines were met and internal and external client expectations were exceeded. - Ensured that all projects are delivered on-time, within scope and budget - Distributed assignments to team members according to their availability and priorities - Executed daily, weekly and monthly reporting to the Executive Director and key project stakeholders on task statuses, updates and timelines - Heavily involved in process improvement initiatives to improve efficiency within the organization

Office Manager

• Oct 2017 - Nov 2018

Maintained efficient office operations and helped running of daily administrative functions and event planning while working side-by-side with upper-level-management. Ensured highest level of organizational effectiveness and communication. - Assisted management and team members to stay organized on a daily basis and arranged meetings, company events and travel arrangements - Coordinated calendar and correspondence with clients and assisted with monthly billing and invoicing - Managed office inventory and ordering of needed office equipment - Provided general support to customers and vendors - Completed multi-level tasks in a professional and timely manner

Service Coordinator

• Mar 2016 - Jul 2017

Responsible for coordinating, scheduling, and billing all branch-related activities of service team members. Assisted the management team in providing the best possible services to the company’s clients while managing client requests and inquiries. - Coordinated and monitored field service activities, organized travel arrangements for twenty-four service representatives who performed on-site work across the U.S. and abroad - Reviewed and processed weekly expenses and work and field service reports by all service team members - Supported Service Manager by scheduling job interviews and required training for service representatives

Sales Lead

• Nov 2012 - May 2015

Provided exceptional guest service and ensured that guests visiting from all over the world had the best experience at the museum store in Pearl Harbor. Engaged with guests and created an entertaining, fun, exciting, and memorable experience. - Assisted the sales process and supported store management with daily store operations - Interacted with customers to problem solve issues - Demonstrated products to costumers in a positive, welcoming and outgoing manner Provided exceptional guest service and ensured that guests visiting from all over the world had the best experience at the museum store in Pearl Harbor. Engaged with guests and created an entertaining, fun, exciting, and memorable experience. - Assisted the sales process and supported store management with daily store operations - Interacted with customers to problem solve issues - Demonstrated products to costumers in a positive, welcoming and outgoing manner

Flight Attendant

• Nov 2007 - Sep 2012

Participated in twelve week flight attendant training at the Lufthansa Training Center in Germany that included service, security, first aid and crew resource management training. Provided highest standard of service to passengers from across the world. - Monitored and secured the cabin of an aircraft before takeoff and landing - Took care of passengers needs on domestic and international flights - Yearly recurring training to maintain first aid and emergency procedure qualifications - Complied with all aviation rules and regulations for safety and protection - Provided special help to passengers with special needs