Product Owner and Client Support Engineer

• Apr 2015 - Present

Customer focused technical program engineer for Agile Software Development team, working with Product and Project Management functions to plan, prioritize and drive digital solutions with a matrix team of Engineers. Manage technical inquiries and business relationship with Wireless Carriers. Collaborate with a team of Front End Engineers to elaborate and groom user stories to meet key milestones in new feature delivery. Partner with leadership to drive process improvement to minimize application down time and customer impact.

Senior Technical Project Manager

• Aug 2013 - Mar 2015

Lead project manager for new product offerings, including Text2 -911, VoIP solutions and VoWifi.

Technical Project Manager

• Mar 2011 - Aug 2013

Lead project manager for Intrado’s first VoLTE deployment, from design and requirements, through lab testing, FFA and production launch. Customer liaison to Engineering, Product and Tech-Ops teams through-out implementation, working closely with internal teams on system enhancements and timelines to meet customer requested dates. Responsible for the Operations Support Plan and driving operational readiness across business units.

Program Manager and Academic Advisor II

• 2005 - 2009

RF Engineer II

• Jan 2000 - Sep 2005