Experience

IAAPA

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• Global Sales Manager

  • Mar 2018 - Present



DoubleTree by Hilton Brussels City

• Belgium
• Hospitality
• 1 - 100 Employee

• Sales Account Manager

  • Jan 2017 - Mar 2018

  - Proactively manage and grow existing Corporate & Associations’ accounts of the hotel. - Prospect and materialize new business from respective market segments, meaning new groups, transients' production and long stays contracts.- Assist and support with the preparation of the annual budget.- Responsible for delivering the budgeted projected revenue for my accounts. - Implement account strategic plan for each of the top accounts.- Perform regular cold calling to arrange meetings with potential customers to prospect for new business.- Responsible for managing the relationship and market share penetration of a portion of the hotels Top Accounts. - Negotiating the terms of agreements and closing sales.- Gathering market and customer information and communicate accordingly with the sales leader.- Communicate efficiently the special offers /developments/ special promotions.- Maintain accurate and up to date account data and reporting using Opera Sales & Catering system.- Active participation to hotel’s events, sales blitzes, networking events and /or Fairs /workshops.



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Sales Manager of the 5 Starwood Hotels Brussels

  • Oct 2005 - Dec 2016

  - Managing relationships with key clients/booking sources- Implementing and executing commercial strategies- Assist with budget preparation- Prepare production reports to clients and analysis of the market: competition and potential- Produce regular reports on budgetary matters- Developing and maintaining reports upon customer satisfaction and engagement- Developing KPI to measure customer satisfaction- Monitoring sales activity and performance- Dealing with any kind of issues that escalate to me- Developing new business with focus on prospection and acquisition- Organizing events for key accounts or potential new clients- Driving existing & new business from key account portfolio- Organizing sales trips to UK, France, The Netherlands and Germany to meet my key clients, agencies and bookers.- In charge of the following industries: European institutions and Agencies, banking, consulting, associations, insurance, food and beverage, automotive and consumer goods



Euroclear

• Belgium
• Financial Services
• 700 & Above Employee

• Training Manager

  • Jan 2003 - Sep 2005

  - Developing new training, organizing, coordinating and delivering Seminars and Workshops in English, French, Italian and Spanish to international clients in Europe, USA and Middle East- Working together with Sales Manager and Product Managers to identify the market needs- Selecting the best events/meeting places- Managing conference logistics- Ensure the successful roll-out of Training sessions- Sell the products and services of Euroclear Bank- Ensure the follow-up

• Customer Relationship Management Specialist

  • Apr 1998 - Dec 2002

  This activity included the management of assigned accounts by developing partnerships through the coordination of sales operations and technical support teams: responding to inquiries and managing requests; preparing budget and managing account files; preparing monthly and annual budget reports.- Follow-up the financial movements of assigned accounts- Produce regular reports on budgetary matters- Understanding the needs of the client and proposing financial solutions- Analyzing clients’ business followed by tailor-made training and measure the customer performance through customer satisfaction surveys- Contributing to the standardization and the documentation of the financial rules- Visiting clients on a regular basis and deliver tailor-made training sessions on risk management- Providing assistance in managing their account balances- Organizing and delivering seminars in Milan, Rome, Dublin, Madrid, Barcelona, Geneva



Ferrero

• Luxembourg
• Manufacturing
• 700 & Above Employee

• Personal Assistant

  • Jan 1996 - Mar 1998

  Secretarial tasks to do with organizing meetings, preparing business trips.Various other routine secretarial tasks: - Transmission and filing of documents and correspondence- Monitoring correspondence- Keeping a diary of appointments- Managing my boss' email in-box- Assisting with drafting (memos, notes, minutes of meetings)- Assisting with the coordination and planning of work in the Department Secretarial tasks to do with organizing meetings, preparing business trips.Various other routine secretarial tasks: - Transmission and filing of documents and correspondence- Monitoring correspondence- Keeping a diary of appointments- Managing my boss' email in-box- Assisting with drafting (memos, notes, minutes of meetings)- Assisting with the coordination and planning of work in the Department