Customer Success Manager

• Apr 2021 - Present

Customer Success Manager

• Jan 2019 - Apr 2021

• Providing memorable customer experiences to my personal portfolio of 300 amount of clients that are focused on the client's success, engagement, and retention, identifying their business needs to better understand how to make sure they are successful • Working with internal teams, including sales, support and marketing to guarantee that customer expectations are met and exceeded • Identify upsell opportunities and work with the sales team to see them through the sales cycle • Coordinate and manage regularly scheduled meetings with clients to ensure day-to-day operations run as expected and that special projects and product implementations run smoothly • Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to executives), in order to best understand an advise customer Other position held in the same company: Account executive and Executive Assistant • Front-line customer service, responding to e-mails and incoming phone calls; • Administrative support for the Sales team (i.e. prepare quotes and sales contracts, take payments, prepare transfers of inventory, etc.) • Develop and manage relationships with other Avantune sales teams and our key partners & customers, focused on the contracts’ renewals • Maintain CRM records of territory, customer order potential, status of sales in progress and provide feedback to management on a regular basis • Maintain A/R records: prepare statements, bills and invoices; process payments; respond to customer inquiries regarding account status • Organized and attended special events that Avantune was involved in including the AWS Toronto and Chicago conferences Show less

Administrative Assistant

• Jan 2018 - Dec 2018

• Frontline customer service responsible for taking inbound phones calls, taking messages for colleagues, and redirecting calls to appropriate lines. • Worked on the sales floor to sell glasses to customers and contributed to the stores overall sales targets and retail customer experience • Store operational duties including receiving new stock, inventory, data entry, enter and update client information in the data base • Frontline customer service responsible for taking inbound phones calls, taking messages for colleagues, and redirecting calls to appropriate lines. • Worked on the sales floor to sell glasses to customers and contributed to the stores overall sales targets and retail customer experience • Store operational duties including receiving new stock, inventory, data entry, enter and update client information in the data base

Supervisor

• Sep 2015 - Dec 2017

• Front line customer service responsible for taking inbound phones calls, taking messages for colleagues, and redirecting calls to appropriate lines. • Deal with customers and coworkers complaints and feedback, provide solutions and turn difficult situations into positive results • Create schedules while accommodating team members' needs to ensure smooth operation without overstaffing • Conduct interviews and help in the hiring process, train new staff • Enforce policies and procedures to ensure that safety and health standards are followed • Process payments using POS, cash register • Monitor inventories, place orders in a timely manner to ensure sufficient supplies Show less

Sales Associate

• May 2015 - Aug 2015

• Greeted customers, introduced specials and promotions to boost sales • Answered inquiries and explained products features using sound product knowledge • Processed cash, debit and credit cards payments using a cash register and POS • Balanced and reconciled cash registered on a daily basis • Was trusted to be responsible for the opening/closing of the store • Greeted customers, introduced specials and promotions to boost sales • Answered inquiries and explained products features using sound product knowledge • Processed cash, debit and credit cards payments using a cash register and POS • Balanced and reconciled cash registered on a daily basis • Was trusted to be responsible for the opening/closing of the store

Customer Service Representative

• May 2009 - Apr 2015

• Welcomed and registered guests, handed them agendas and marketing materials • Answered guests questions and issues, built effective working relationships • Promoted company’s products and services to customers • Responded to all requests for information promptly • Assisted planning and organizing various events: conferences, conventions and trade exhibitions • Welcomed and registered guests, handed them agendas and marketing materials • Answered guests questions and issues, built effective working relationships • Promoted company’s products and services to customers • Responded to all requests for information promptly • Assisted planning and organizing various events: conferences, conventions and trade exhibitions

Administrative Assistant

• Jul 2007 - Jan 2009

• Oversaw receptionist area: responded telephones, took messages and redirected calls to appropriate staff • Processed and checked customers' orders, answered customer questions • Liaised with customers, provided information on their order status, followed up on outstanding items to ensure customer satisfaction • Entered and update customers info into the data base to maintain accuracy • Translated important business documents from English to Italian, or vice versa • Oversaw receptionist area: responded telephones, took messages and redirected calls to appropriate staff • Processed and checked customers' orders, answered customer questions • Liaised with customers, provided information on their order status, followed up on outstanding items to ensure customer satisfaction • Entered and update customers info into the data base to maintain accuracy • Translated important business documents from English to Italian, or vice versa