Experience

Andaz Scottsdale Resort & Bungalows

• United States
• Hospitality
• 1 - 100 Employee

• Director of Human Resources

  • Jan 2016 - Present

  Scottsdale, AZ Direct HR tasks including business objectives & confirming alignment with company objectives. Key point of contact for employee relations or experience matters; consult & guide on any issues as employee champion & change agent. Deliver full lifecycle recruitment, training & development facilitation, reg compliance, performance evals, workers comp, affirmative action, & staff recognition. Direct employee engagement initiatives & recommend strategies to align with strategic goals. • Int Dir… Show more Direct HR tasks including business objectives & confirming alignment with company objectives. Key point of contact for employee relations or experience matters; consult & guide on any issues as employee champion & change agent. Deliver full lifecycle recruitment, training & development facilitation, reg compliance, performance evals, workers comp, affirmative action, & staff recognition. Direct employee engagement initiatives & recommend strategies to align with strategic goals. • Int Dir. of HR during hotel acquisitions, transitions, & divestures. • Improved customer service scores YoY with focused colleague training & introducing a service approach & delivery. • Established Colleague Brand Ambassadors for resort through training facilitation, touchpoints, & action planning. • Identified & mitigated turnover issues with quarterly training for leadership. • Launched on-site wellness programs to establish a culture of care. • Supported acquisition of 2 valley properties & onboarded 400+ staff. • Oversaw dept tasks as sole HR support since pandemic including furlough coordination, layoff off 180 staff, suspension of ops, reopening resort to re-onboard staff & recruit/onboard 120 new staff. • Built a team as a business partner for ops leadership in 2018. • Grew efficiency, retention, & productivity of the resort by revising the operational leadership structure & collaborating with the Director of Operations on weekly objectives. • Improved engagements and decreased turnover through the introduction and ongoing evolution of innovative new hire orientation and development programs. • Confirmed compliance and training for all property-wide COVID-19 compliance. Consistently achieved 93 or better in all risk compliance. • Launched the J1 Visa Internship program for international students. Onboarded and trained Interns at the resort. • Established the annual partnership with Northern Arizona University students. • Invited to be a guest speaker at Arizona State University. Show less



Hospitality Human Resources Association

• Vice President

  • Jan 2016 - Jul 2016

  Phoenix, Arizona Area



Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Human Resources Director

  • Feb 2013 - Jan 2016

  Scottsdale, AZ Direct HR tasks including business objectives & confirming alignment with company objectives. Key point of contact for employee relations or experience matters; consult & guide on any issues as employee champion & change agent. Deliver full lifecycle recruitment, training & development facilitation, reg compliance, performance evals, workers comp, affirmative action, & staff recognition. Direct employee engagement initiatives & recommend strategies to align with strategic goals • Support… Show more Direct HR tasks including business objectives & confirming alignment with company objectives. Key point of contact for employee relations or experience matters; consult & guide on any issues as employee champion & change agent. Deliver full lifecycle recruitment, training & development facilitation, reg compliance, performance evals, workers comp, affirmative action, & staff recognition. Direct employee engagement initiatives & recommend strategies to align with strategic goals • Support and assist Human Resources Director with associate relations and recognition • Manage all leaves of absence, such as workers compensation, FMLA, ADAAA and ensure payroll, compliance. • Oversee and develop the Recruitment Manager to ensure compliance with our selection and recruitment standards. Oversee the on-boarding process according to company standards. • Served as the chair of the organization’s community outreach efforts for over three years. • Serve as Chair Safety Officer to ensure compliance with OSHA/ICA standards and regulations, as well as Hyatt's safety standards and controls for entire Resort. • Conduct trainings for new and current associates. • Administered and provide benefit information to employees by conducting open enrollment meetings, quarterly meetings and answer questions. • Mentor the property’s corporate management trainees. • Obtained recognition from the National Safety Council. • Helped hotel gain recognition as a CareerBuilder Top Company to Work For in Arizona.

• Human Resources Manager

  • Jul 2011 - Feb 2013

  • Assisted with associate relations issues. • Responsible for managing OSHA compliance, safety programs and work related injuries. • Managed all associate leaves of absence. • Maintained and balance the retirement accrual and benefits monthly bill. • Assisted with the onboarding of corporate management trainees. • Managed the Recruitment Manager & HR Coordinator to ensure they meet their goals. • Promoted to Asst. HR Director

• Employment Manager

  • Sep 2010 - Jul 2011

  • Managed and tracked the applicant experience and the onboarding process. Cultivated relationships with the department managers to determine staffing needs. • Interviewed potential candidates for open positions. • Helped associates to develop future career path. • Organize and facilitate new hire orientation. • Maintained termination files, input employee status change information in HRIS. • Maintained Affirmative Action files. • Ensured integrity of I-9… Show more • Managed and tracked the applicant experience and the onboarding process. Cultivated relationships with the department managers to determine staffing needs. • Interviewed potential candidates for open positions. • Helped associates to develop future career path. • Organize and facilitate new hire orientation. • Maintained termination files, input employee status change information in HRIS. • Maintained Affirmative Action files. • Ensured integrity of I-9 documentation. • Promoted to Human Resources Manager

• Human Resources Coordinator

  • Jan 2010 - Sep 2010

  • Coordinated employee relations events. • Processed payroll & maintained all employee files. • Served as the Trip Reduction Coordinator for compliance with Maricopa County requirements. • Assisted with benefits questions and issues. • Assisted in the new hire process. • Translation and interpretation of employee related issues. • Promoted to Employment Manager



Hospitality Human Resources Association Arizona

• President

  • Jan 2013 - Dec 2013

  Phoenix, Arizona Area To promote knowledge, strength, confidence, humor, development, and growth among Human Resources professionals of the Hospitality Service industry

• Social Media & Treasurer

  • Jan 2012 - Dec 2012



Hospice of the Valley

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Public Relations

  • 2007 - 2009

  • Wrote press releases and articles in English and Spanish. • Assisted with the coordination of advertising proposals and advertising invoices. • Tracked agency media coverage. • Redesigned and maintained the agency’s intranet. • Managed the agency’s website as the content webmaster. • Served as media liaison at major events. • Community presentations and community outreach events. • Conducted agency-wide communications analysis.



Shamrock Dairy Div of Shamrock Foods

• United States
• Restaurants

• PR/Marketing Intern

  • 2006 - 2007

  • Attended and assisted in the planning of public relations events. • Conducted market research and analysis and presented recommendations on key marketing initiatives. • Proposed recommendations to increase the usability of the company’s website. • Created marketing collateral used at community events. • Served as the liaison for Phoenix CBS affiliate for “Weather Road Show” sponsored by the company.



Diversified Human Resources

• HR Specialist

  • Aug 2005 - Aug 2006

  •Advised and assisted clients in the appropriate resolution of employee relations issues for a large PEO. •Benefits renewal presentations for clients. •Recruiting. •Audited clients’ files, processed new hire paperwork, administered pre-hire drug screenings, and maintained background check files and I-9 forms for clients.