Experience

Token

• United States
• IT Services and IT Consulting

• Customer Support Manager

  • Aug 2022 - Present

  London, England, United Kingdom A leading Open Banking enabler for the payments industry, Token is driving the shift to faster, fairer, frictionless payments by helping payment providers efficiently launch and scale with Open Banking capabilities.



Koda Support Solutions

• Ko-Founder & Partner

  • Feb 2021 - Aug 2022

  Sydney, New South Wales, Australia



Stake

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Experience & Operations Analyst

  • Feb 2021 - May 2021

  Sydney, New South Wales, Australia



Xinja

• Australia
• Financial Services
• 1 - 100 Employee

• Customer Advocate

  • Jan 2020 - Jan 2021

  Sydney, New South Wales, Australia Responsibilities: -Resolving customer queries via live chat, email and phone -Bridging the gap between internal teams (financial crime, tech support, payment operations) and customers - Feedback loop with product team to voice feature requests and prioritisation - Developing procedures - Project Leader for content management (help centre articles, saved responses)



Loot Financial Services Ltd.

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Financial Crime Analyst

  • Oct 2018 - Dec 2018

  London, United Kingdom Digital bank start up Loot's mission was to empower young people by increasing awareness on spending insights. Responsibilities: -Transaction monitoring -Completing onboarding and eKYC checks, with particular focus on PEP and Sanctions checks -Raising internal suspicious activity reports (SAR) -Communicating over the phone and online with victims of fraud and taking the appropriate action -Liaising with large banks in relation to victim and perpetrator accounts -Conducting… Show more Digital bank start up Loot's mission was to empower young people by increasing awareness on spending insights. Responsibilities: -Transaction monitoring -Completing onboarding and eKYC checks, with particular focus on PEP and Sanctions checks -Raising internal suspicious activity reports (SAR) -Communicating over the phone and online with victims of fraud and taking the appropriate action -Liaising with large banks in relation to victim and perpetrator accounts -Conducting investigations directly with customers through the online chat platform -Learning about the latest typologies and trends in the FinCrime industry, attending FINTRAIL events hosted by experts in the industry Show less



Institute of Data & Marketing (IDM)

• United Kingdom
• Business Skills Training
• 1 - 100 Employee

• The Creative Data Academy

  • Apr 2018 - Apr 2018

  London, United Kingdom I obtained one of thirty places on the prestigious 3-day Creative Data Academy course, run by data experts from across various industries. I was introduced to how data is used in business, and took part in group exercises and case studies in order to gain a thorough grounding in the applications and methods of creative data. The main focus of the event was utilising data technology for good - such as environmental campaigns.



CACI Ltd

• United Kingdom
• Business Consulting and Services
• 700 & Above Employee

• PA to the Senior Vice President

  • Jun 2017 - Aug 2017

  London, United Kingdom



Cloud 9

• Software Development
• 1 - 100 Employee

• Social Media Manager

  • Oct 2014 - May 2017

  Brighton, United Kingdom