Customer Service Executive/ Emergency Response Officer

• Apr 2019 - Present

Front Desk Officer

• Jan 2009 - Jul 2010

• Achieved 92% customer satisfaction score based on feedback forms.• Handled successfully 30+ phone calls daily with no complaints during the last 1 year.• Maintained highly efficient filing systems for electronic records and other pertinent files. • Achieved 92% customer satisfaction score based on feedback forms.• Handled successfully 30+ phone calls daily with no complaints during the last 1 year.• Maintained highly efficient filing systems for electronic records and other pertinent files.

Sales Executive

• Jan 2007 - Feb 2009

• Maintained 92% accurate product knowledge in high-volume retail store.• Developed relationship with over 10 new customers and exceeded sales targets by 12%.• Negotiated 6% reduction in price of company’s product by liaising with clients, suppliers, and sales team.• Actively communicated and maintained good relationship with suppliers and clients that led to 15% increase in number of stocks.• Collaborated with over 5 members of the sales team that led to achieving 72% of our sales goals.