Experience

A+ Federal Credit Union

• United States
• Financial Services
• 200 - 300 Employee

• Loan Support specialist

  • May 2022 - Present

  Austin, Texas, United States



Nan McKay and Associates (NMA)

• United States
• Business Consulting and Services
• 200 - 300 Employee

• Housing Specialist

  • Apr 2021 - Oct 2021

  United States - Receives and responds to all patient inquiries and complaints that may pertain to all phases of operations including billing, claims, claim denials, payments, and collection activities. - Records all customer contacts, including resolution or forwarding action taken to refer question to proper party. - Whenever possible, resolves question directly so that patient receives prompt satisfaction. - Explains account situation accurately in simple language so that patient can understand… Show more - Receives and responds to all patient inquiries and complaints that may pertain to all phases of operations including billing, claims, claim denials, payments, and collection activities. - Records all customer contacts, including resolution or forwarding action taken to refer question to proper party. - Whenever possible, resolves question directly so that patient receives prompt satisfaction. - Explains account situation accurately in simple language so that patient can understand the explanation and how it applies to the question. - Responds promptly to all written inquiries or notifies patient if there will be a delay in obtaining a final resolution to the problem. - Takes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures. - Attends in-service training to improve skills and to keep abreast of changes in contracts and procedures. - Identifies and communicates complaint patterns to management team. - Demonstrate a positive attitude and serve others with personal service 100% of the time. - Meet Productivity/Performance standards as set forth by management. Show less



Cenpatico

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Behavioral Refferal Specialist

  • Mar 2016 - Nov 2019

  Austin, Texas • Highly Skilled as a Customer Care Assistant working with people from different backgrounds. • Assisted members searching for or changing Primary Care Provider. • Checked member eligibility status and explained pending bills and claims. • Consistently with Microsoft Office programs including Microsoft Word, Excel, Access, and PowerPoint.



LogistiCare

• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Representative

  • Nov 2014 - Oct 2015

  Austin Tx 78753 - Providing superior customer service to clients - Efficient and accurate entering of all customer service requests into LogistiCare's data management system - Performing all gate keeping functions related to trip authorization - Documenting and resolving complaints and issues. - Strong demonstrated customer service skills - Excellent customer service and phone skills - Strong verbal communications, problem solving, time management and organizational skills - Accurately… Show more - Providing superior customer service to clients - Efficient and accurate entering of all customer service requests into LogistiCare's data management system - Performing all gate keeping functions related to trip authorization - Documenting and resolving complaints and issues. - Strong demonstrated customer service skills - Excellent customer service and phone skills - Strong verbal communications, problem solving, time management and organizational skills - Accurately type 35 corrected WPM - Follow directions and catch on quickly Show less



Maximus

• United States
• Government Administration
• 700 & Above Employee

• Customer Care Representative

  • Oct 2013 - Nov 2014

  United States •Conducts one-on-one and group outreach presentations to recipients and community members •Presents program education and enrollment options to recipients •Presents managed care options to recipients and assists them in using their health care and dental plans •Maintains positive relationships with county staff, state agencies, community groups and recipients •Completes direct data entry into designated internal automated systems in accordance with EB Project policies and… Show more •Conducts one-on-one and group outreach presentations to recipients and community members •Presents program education and enrollment options to recipients •Presents managed care options to recipients and assists them in using their health care and dental plans •Maintains positive relationships with county staff, state agencies, community groups and recipients •Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures •Conducts outreach including phone calls, home visits and community presentations in the field •Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed •Responsible for reporting outcomes on a daily/ weekly basis •Willingness to work a flexible schedule including weekends and evenings •Follow standard operating procedures to ensure consistency and accuracy •Communicate with supervisor regarding any potential needs or concerns •Perform data entry accurately •Perform other duties as assigned by management Show less



UFCU

• United States
• Financial Services
• 400 - 500 Employee

• Teller I

  • Feb 2013 - Oct 2013

  3301 Steck Austin Tx Member Service: •Is detail oriented and accomplishes all tasks of job, checking for accuracy and has very minimal cash outages. •Is fully familiar with and able to successfully communicate with members about:◦UFCU products and services. ◦Teller transactions, including checks/drafts. ◦Traveler’s checks and currency. ◦Where to go for domestic and foreign items, including stale dated checks. ◦NSF. ◦Mutilated checks and currency. ◦Collection… Show more Member Service: •Is detail oriented and accomplishes all tasks of job, checking for accuracy and has very minimal cash outages. •Is fully familiar with and able to successfully communicate with members about:◦UFCU products and services. ◦Teller transactions, including checks/drafts. ◦Traveler’s checks and currency. ◦Where to go for domestic and foreign items, including stale dated checks. ◦NSF. ◦Mutilated checks and currency. ◦Collection items. •Balance cash drawer. •Consistently meets individual sales goals. •Understands and actively participates in the credit union’s sales program. •Completes all required training and applies information, including all BVS courses, teller training, robbery training, and use of the intranet. •Demonstrates responsibility and accountability for performance and attitude. •Complies with all UFCU internal security regulations such as dual control. •Is willing to learn from others and demonstrates cooperation within the team. •Performs other duties as assigned. •Adhere to all company policies, procedures and business ethics codes. Show less



Ross Stores, Inc.

• United States
• Retail
• 700 & Above Employee

• Cash Office / Back-up Supervisor

  • May 2008 - Jun 2013

  12901 N I-H 35 Austin TX Serve customers with the highest quality of Ross TRUE policy Meet and exceed daily quota Guide my team associates to complete the task  Answer customers’ simple questions and multi-task Perform monthly compliance tasks assigned to me by my management  Coaching associates about the correct procedure.  Assist in training new associates. Process and file daily documents Supervise between 5-8 employees during shift