Employee Benefits Administrator

• Jun 2022 - Present

Benefits & Operations Administrator

• Aug 2020 - Jun 2021

• Administered UK clients benefit data, • Received and processed HRIS data files, • Conducted calls and responded to email queries from internal and external parties, • Generated and reviewed monthly benefits payroll and provider data reports in line with signed off documentation, • Cooperated with benefits brokers and providers in order to achieve desired results, • Administered yearly benefits renewals for clients (internal and external calls, testing, portal updates, reports), • Tested and upgraded benefit portal in cooperation with configuration analyst, • Created and revised standard operating procedure documentation (SOP), • Achieved team and individual targets (KPIs, SLAa, quality targets), • Created, updated and followed processes, • Contributed to the team as a whole, supported the rest of the team based on their needs, • Worked closely and built relationships with teams based in the UK, USA and India, • Supported team's Client Service Coordinator and Customer Service team. Show less

Front Desk Manager

• Jul 2017 - Mar 2020

• Managed online bookings (Booking.com, Hostelworld, Expedia) and walk-in reservations, • Responded to telephone and e-mail enquiries from clients, vendors and members of public, • Welcomed guests in friendly manner while providing knowledgeable assistance, • Captured and processed client information, entering data into online systems, • Operated online booking systems such as DormBook, Cloudbeds, Loventis, • Provided training for new staff, • Ordered inventory stock when needed, • Processed cash and card transactions, • Promoted and sold tourism services such as city tours • Created content for company's social media (Instagram, Facebook), • Designed graphics and posters for hostel use, • Organized and coordinated themed events for guests (Halloween Party, Hawaiian Party), • Organizing and guiding group city outings, • Collaborated effectively with staff members to maintain smooth-running company operations. Show less

Front Desk Receptionist

• Sep 2015 - Jun 2017

• Processed online and walk-in reservations, • Responded to e-mail and phone enqueries, • Offered outstanding customer assistance and hospitality, • Maintained clean and orderly reception area to impress and welcome visitors, • Collected cash and card payments, • Promoted and sold tourist products and services, • Issued invoices for customers in InFakt.pl portal, • Operated online booking systems such as HostelSystem and FrontdeskMaster • Processed and distributed incoming correspondence to relevant staff, enabling swift query resolution, • Filed and maintained invoices, customer records and other paperwork. Show less

Inbound Tourism Intern

• Jul 2015 - Aug 2015

• Translated the advertising materials to English (including website), • Created travel newsletters using Fresh Newsletter, • Prepared sample group tours plans (inbound and outbound), • Supported Inbound Tourism Manager. • Translated the advertising materials to English (including website), • Created travel newsletters using Fresh Newsletter, • Prepared sample group tours plans (inbound and outbound), • Supported Inbound Tourism Manager.