Experience

The Ritz-Carlton, Moscow

• Russian Federation
• Hospitality
• 1 - 100 Employee

• Director of Sales, Groups and Events

  • Nov 2022 - Present



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Assistant Director Of Sales

  • Mar 2019 - Present



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Senior Sales Manager

  • May 2016 - 2019



InterContinental Moscow Tverskaya

• Russian Federation
• Hospitality
• 1 - 100 Employee

• Sales Manager, Groups and events

  • Jun 2014 - May 2016

  Building and strengthening relationship with existing and new customers to enable future bookings Attracting new accounts as well as developing and maintaining existing MICE and corporate accounts Making proposals for groups accommodation and events, Contracting; Handling alll types of events and coordinating groups accommodation; Achieving individual revenue goals and budget goals for overall team performance Close cooperation with Operations departments (F&B, Banqueting, FO, Kitchen) Ensure proper billing/Invoicing for group and event business Handling conflict situations Being part of the team for maximizing revenue goals and perfecting customers’ satisfaction Show less



Golden Ring Hotel

• Sales Manager

  • Jul 2012 - Feb 2014

  - Working with travel agencies and online-booking services- Considering and handling individual and group requests- Contract making- Controlling for the booking process- Marketing research- Presenting hotel's facilities for potential clients- Conducting the negotiations- Working with client's claims and wishes

• Administrator of the Reservation Department

  • Oct 2010 - Jul 2012

  - Dealing with guests requests to make the bookings- Handling all incoming calls, faxes and emails for accommodation- Controlling for the subject of double-booking and making amendments in rooming list- Preparing and exchanging the information with front office and accounts department- Organizing the visa support- Working in Fidelio and Opera programmes

• Call operator

  • Oct 2009 - Oct 2010

  - Reception and transfering the incoming calls- Accepting of messages for the hotel guests- Providing information about the hotel, its product and services- Processing registration of the foreign guests