Experience

JB Hi-Fi Business
• Australia
• IT Services and IT Consulting
• 100 - 200 Employee
• Education Account Manager

  • Feb 2021 - Present


Telstra Business Technology Centre South Adelaide

• Account Manager

  • Feb 2020 - Feb 2021

  At TBTC, I engage with potential clients to secure new business, utilising ability to identify and develop commercially viable training and business opportunities in a highly competitive market. I actively work collaboratively with teams to strategically identify and address project needs that is customised for the client requirements and provide effective solutions. I diligently carry out tasks in NBN Migrations through identifying and assessing strategic options and opportunities for accelerating growth. Proactively, I interact with clients and aligned telecommunications /ICT solution providers to facilitate processes. I disseminate information for revenue generation, product take up and ensure NBN delivers against key IOP sales targets. Moreover, I provide training to end users to aid and support them whilst enabling migration to the NBN. I extensively study market trends and identify client needs to identify new sales opportunities within existing accounts to retain a client-account manager relationship by up-selling and cross-selling. To ensure continuous and smooth relationships, I identify and resolve conflicts within accounts and clients. I strongly contribute to sales performance of the company by interacting and coordinating with the sales teams as well as internal and external stakeholders and vendors. Furthermore, I establish excellent professional relationships with a focus on building on these interactions by continuing to add value to the customer. Show less



Telstra Business Centre Wayville

• Australia
• Telecommunications
• 1 - 100 Employee

• Business Development Manager

  • Jun 2013 - Feb 2020

  As Account Manager and BDM, I contributed to sales performance by performing outbound sales and service calls to commercial clients and a variety of leads to meet weekly/monthly KPI targets with unique contact success rate 100% per KPI requirements. I actively built and fostered strong relationships with new leads and existing clients to identify their requirements and provide solutions. I engaged with Telstra Direct, Telstra Account Executives and Distributers to monitor status of orders placed, faults, billing enquiries and new connections. I efficiently oversaw the execution of promotional strategies utilising innovative marketing strategies to maximise the visibility of Telstra Mobile, Telstra Cloud, Office 365, private networks and cloud‐based services product portfolio in the market for both existing and potential clients. Using a consultative approach, I provided technical support to customers with product and service issues, ensuring satisfaction with each interaction. I engaged with customers to discuss and define requirements and collaborated with internal organisations to develop solutions. Show less



Telstra Store MT Barker

• Australia
• Food and Beverage Services

• Manager

  • Aug 2007 - Jun 2013

  As Store Manager, I carried out best practice processes and sales activities to achieve store monthly & annual sales budgets set by the General Manager. I oversaw wages, rostering, controllable expenses & budget allocations to contribute to profitability through savings. I also provided training and coaching to team members to equip them with skills in sales and ensure they are exceeding sales and KPI targets. I maintained availability of items by regularly conducting stock takes to monitor stock levels in line with store standards & compliance. I established excellent professional relationships with staff to drive team culture and build a high-performing sales team. With a forward planning thinking, I developed and implemented multi-layered training & development programs for team members. I was responsible for enhancing sales performance of the store and took the challenge of taking something that is good and making it great. Show less



Cherry Computer Services

• Design Services
• 1 - 100 Employee

• Store Manager

  • Jan 2002 - 2007

  In my previous role at Cherry Computers, I managed operations of the store and provided leadership, vision and support to a team of staff as well as collaborated with other IT staff in a matrix structure. I effectively carried out direct and indirect supervision and management of sales activities of all Computer Store staff. Using highly systematic skills, I organised roster for staff to ensure adequate personnel throughout store operations. I keenly monitored, ordered and managed supplies to maintain stock availability all throughout the store operation. I meticulously maintained strict housekeeping standards in line with merchandising standards, guidelines and visual merchandising checklists. Moreover, I carry out office administrative works such as filing documents, photocopying and checking stationery supplies. Additionally, I developed and executed service and support aspect in conjunction with the store Repair Centre. Show less