Experience

De Vere Cotswold Water Park
• United Kingdom
• Hospitality
• 1 - 100 Employee
• Conference & Event Coordinator

  • Feb 2022 - Present


Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Event Executive

  • Aug 2021 - Mar 2022

• Front Office Supervisor

  • Sep 2019 - Aug 2021


Jurys Inn Hotel Group
• Ireland
• Hospitality
• 500 - 600 Employee
• Receptionist

  • Oct 2018 - May 2019


InterContinental Hotels Group (IHG®)

• India
• Retail
• 1 - 100 Employee

• Receptionist

  • Oct 2017 - Jun 2018

  • Assisting supervisor and front office manager where possible. My flexibility and willingness to help colleagues has been recognised through the company reward scheme. • Developed communication skills, both written and oral. I respond to emails professionally and I have received good feedback from hotel guests who have commented upon my welcoming manner. • Greeting and welcoming guests to the hotel, checking guests in and out, delivering excellent customer service. • Dedication to promoting Intercontinental Hotel Group’s Rewards Club and enrolling guests • Processing payments for all guests and answering the telephone in a professional and polite manner • Confident in operating Opera on a daily basis • Responsible for safe and till handling Show less



The Sea Pines Resort

• United States
• Hospitality
• 100 - 200 Employee

• Front Desk/Reservations Agent

  • Aug 2016 - Aug 2017

  I completed my placement year at The Sea Pines Resort, a 4 star luxury golf and leisure resort that hosts over 400 rental homes and villas, 4* luxury hotel, three professional golf courses and 3 upmarket restaurants. I worked within different departments during the year such as Front Desk, Reservations and Food and Beverage. During this work experience year I developed my customer service skills, team work and organisational skills. • Front Desk – Checking guests in and out using 4* customer service, answering internal and external calls, keeping up to date with outlook/answering emails from various departments and guests, assisting in managing the front desk, attending group meetings, organising and maintaining the lost and found system, documenting weekly meetings and keeping up to date housekeeping stock and reports. • Shift Leader Role at the Front Desk – Managing staff on shift, responsibility for cash handling/safe, lost and found safe and service van keys, taking on the role of supervisor on shift for handling guest issues and training new staff as turnover season started. • Online Reservations - I worked as a reservationist handling the online bookings for both homes and villas and the Inn and Club at Harbour Town. Worked with golf reservations manager to assist tee times as well as group coordinators to create group bookings. Show less

• Hostess Server

  • Aug 2016 - Aug 2017

  Hostess and Assistant Server for the Links American Grill located on Harbour Town Golf Links for The Sea Pines Resort.- I worked as a hostess and assistant server in which I made the restaurant reservations over the phone and in person, greeted and seated guests, managed 30 tables during service and worked over Christmas period, serving large group of guests.



Sudbury House Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Food And Beverage Assistant

  • 2012 - Mar 2015

  • Having undergone various training including Silver Service, Fire Safety and Customer Service. I have also received simple bar training which has allowed me to interact with guests and the hotel environment in a safe and professional manner. • Working in coordinated teams and independently, I have set-up and taken-down large scale events (for 200 or more) people events to the standards of the hotel. • Also included in my training was pouring wine in a professional and well-presented manner in order to provide guests with fine dining standard service. Show less



Best Western Plus Blunsdon House Hotel

• Hospitality
• 1 - 100 Employee

• Food And Beverage Assistant

  • Feb 2015 - 2015

  Completed 90 Hours placement, working as an food and beverage assistant and gained further skills within the sector, gained more confidence to the industry and worked well within the team. • Set up tables for breakfast, lunch and dinner, as well as keeping the restaurant tidy and well presented. • Adapted well during the busy season where customer demand was high Completed 90 Hours placement, working as an food and beverage assistant and gained further skills within the sector, gained more confidence to the industry and worked well within the team. • Set up tables for breakfast, lunch and dinner, as well as keeping the restaurant tidy and well presented. • Adapted well during the busy season where customer demand was high



Almar Bakari

• Server

  • May 2014 - Sep 2014

  Server and Customer Interactive job working in Iceland, speaking both Icelandic to locals and English to tourists who visited the bakery, popular stop on the way around the Golden Circle, Iceland. • As I am bilingual in Icelandic I was able to comfortably interact with local customers as well as the many English speaking tourists. Dealt with different types of currency, undertaking more than 100 transactions per day to meet daily financial targets. • Built strong relationships with other members of the team allowing us to work efficiently providing excellent service. Show less