Experience

Texas Toyota of Grapevine

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2017 - Present

  Customer Service support for the Business Development Team serving as a liaison between the customer and the service advisor Intake inbounds customer call for scheduling , verification, status updates and service appointments. Responsible for outbound customer care, retention and problem resolutions Responsible for updating, maintaining customer data within Dealer Socket Database Customer Service support for the Business Development Team serving as a liaison between the customer and the service advisor Intake inbounds customer call for scheduling , verification, status updates and service appointments. Responsible for outbound customer care, retention and problem resolutions Responsible for updating, maintaining customer data within Dealer Socket Database



State National Companies

• United States
• Insurance
• 200 - 300 Employee

• Document Processing Supervisor

  • Aug 2009 - Jun 2016

  * Oversee the development, staffing and performance of a diverse group of 30 FTE * Managed data production and adhered to clients SLA. * Responsible for the department's operational success, productions timeliness, account extracts and production ad-hoc for over 500 accounts. * Maintained progress reports, attendance, evaluations, payroll and staff development * Ensured policy compliance followed for federal, state, local laws and State National Companies * Test system enhancements, which were used to streamline processes and eliminate error impacts Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Wholesale Lockbox Supervisor

  • Sep 1977 - Apr 2008

  * Managed Wholesale and Retail Lockbox portfolio of 350 Large Corporate and Business Banking clients within established SLA Implemented and formatted Lockbox setups within the mainframes systems to capture OCR and data productions. Other positions help during my tender at JP Morgan Chase includes the following. In each of the positions * Managed multiple departmental functions adhering to SLA, Mem Task transmissions, and Process deadlines * Managed the staff development, performance and evaluations for of 45-50 FTE * Reconciled general ledger account for Texas Regions of ATMs Wholesale Lockbox Supervisor ATM Reconcilement Supervisor Proof Department Supervisor Show less