Experience

Pod Group - A Giesecke+Devrient Company

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• • Jul 2022 - Present

• • Feb 2021 - Jul 2022

  • Management of a team of 7 people• Review and optimisation of Operations' KPIs• Coordination with other teams for incident resolution• Creation of tools for data-driven decisions• Continuous improvement and standardisation of existing processes

• • Jan 2020 - Jul 2022

  • Creation of a product roadmap based on business needs, customer needs and market challenges• Design of product scopes with detailed customer journey• Management of the roadmap and development of the product through sprints• Testing of new deployments• Continuous review of priorities by consulting the stakeholders

• • Oct 2018 - Feb 2020

  • Implementation and structuring of Podgroup Security Services• Promotion of the security services in events, calls and trade fairs

• • Oct 2015 - Sep 2018

  • Troubleshooting of product incidents• Troubleshooting of network incidents• Provisioning of Services• Direct contact with clients• Account management of VIP clients



Conseil Général de la Savoie

• Région de Chambéry, France

• Project Manager

  • Sep 2013 - Aug 2014

  • Facilitated the implementation of Tableau software (decision-making software) • Developed balanced scorecards • Optimized the performance indicators • Facilitated the implementation of Tableau software (decision-making software) • Developed balanced scorecards • Optimized the performance indicators



Communauté de communes du Pays de l'Arbresle

• Communauté des Communes du Pays de l'Arbresle

• Project Manager

  • Jan 2012 - Jun 2012

  • Developed an Excel tool for the future tourism tax • Facilitated the implementation by organizing regular meetings with the regional stakeholders (hotels, hostels, campsites and guest houses) • Developed an Excel tool for the future tourism tax • Facilitated the implementation by organizing regular meetings with the regional stakeholders (hotels, hostels, campsites and guest houses)



Helexpo S.A.

• Greece

• Account Manager

  • Sep 2010 - Feb 2011

  • Account Management of English and French accounts • Team management of 15 volunteers • Account Management of English and French accounts • Team management of 15 volunteers