Experience

Evolution (Electronic Security Systems) Ltd

• United Kingdom
• Security and Investigations
• 100 - 200 Employee

• Regional Service Supervisor

  • Nov 2021 - Present

• Service Coordinator

  • Aug 2020 - Nov 2021



Atalian Servest UK & Ireland

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Fire and Security Coordinator

  • May 2019 - Aug 2020

  Key Objectives - To execute the delivery of logistics planning of engineering workforce to ensure we deliver agreed services to our customer in line with Contract SLA’s and maximise productivity whilst reducing costs - Establish and maintain strong relationships with the operational field teams and adopt and highlight a collaborative approach to resolving customer issues - PPM compliance and scheduling Main Responsibilities - Administering and tracking the customer call from being logged via the Helpdesk through to completion and then on to invoicing. - Updating Digital Platform - Analyse jobs, both reactive and PPM and allocate to the correct resource based on location, skill, priority, PMS and customer requirements - Assisting in keeping WIP levels on contract to minimum and ensure engineers compete tasks in a timely manner; weekly, monthly WIP reports - Organising Subcontractors where required - Raising PO’s for external specialist suppliers - Support engineers and damage control potential issues with clients - Assist Management team in required admin tasks Show less



onefinestay

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Operations Manager

  • May 2017 - Jan 2019

  Main Responsibilities - Managing team members based in 3 different locations (Paris, LA and London) - Overseeing the logistics of on-boarding new homes including home information , scheduling photoshoots and styling , building listings and information sharing with onefinestay’s app in order to improve user experience - Guest feedback management - Ownership of on-going content maintenance including rates, availability and photography - Working closely with multiple commercial teams to effectively manage the on-boarding queue to match supply targets and meet demand requirements - Regular review of the portfolio quality and management of home audits - Build and manage effective relationships with third-party contractors and companies - Continual analysis of the on-boarding procedure to ensure company objectives are met and that the supply matches the standards and marketing of existing homes - Alignment with Tech and Product on new technical developments around the on-boarding platforms and procedures and input on improving the user experience - Management of team KPI’s (on-boarding efficiency, quality of work, customer satisfaction, P&L) Show less



SECRET SALES

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Operations Manager

  • Apr 2014 - Mar 2017

  Key objectives and achievements - - Deploy industry best practice across all areas of the business. - Management of operational production and delivery to ensure efficiency and accuracy in all teams,- Day to day management of third-party relationships - Process optimisation and efficiency across all teams and channels - Implementation of the company’s strategic and operational objectives- Main report for two teams; processing & logistics (9 people in total) Main Responsibilities - Planning and delivery of daily operations - Team management – training, appraisals, development, process management - Ownership of the supply chain process, from pre-sale through to customer despatch - Sample management and processing of stock at head office - Manage the backorder process to resolve issues, minimise customer cancellations and maintain/control damage limitation - Maintaining and planning company scheduling calendar and sales plan - Alignment with product development and tech teams to constantly evolve and improve the customer experience and internal processes - Maintaining and helping buyers with their workflow, to ensure efficient delivery of sales and content - Management of tactical and strategic incentives, pricing structures and promotional activity; working alongside the marketing, buying and merchandising teams - Facilitating and managing the employment of new interns within the graduate trainee programme; from training and career management through to placement internally within other teams and departments Show less

• Sales Administration Manager

  • Sep 2010 - Mar 2014



Premier Business Centre

• London, United Kingdom

• Office Manager

  • Sep 2006 - Aug 2010

  - Provide the facilities management service for a multi-occupied commercial property - Negotiating license agreements with new clients - Look after management of rent reviews and renewals - Acquisition and sale support - Overseeing general repairs, instructing contractors, undertaking property inspections and planned maintenance schedule - Creation of monthly invoices - Managed on site staff, including receptionist, cleaners and handyman - Liaising with tenants on all matters Show less