Experience

Presbyterian Support Northern

• New Zealand
• Non-profit Organizations
• 100 - 200 Employee

• Helpline Counsellor

  • Jun 2022 - Present



Auckland University of Technology

• New Zealand
• Higher Education
• 700 & Above Employee

• Graduate Student

  • Feb 2022 - Present

  Studying Psychotherapy full time Studying Psychotherapy full time



Network for Learning (N4L)

• New Zealand
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Manager

  • Jul 2021 - Feb 2022



Chorus NZ Limited

• New Zealand
• Telecommunications
• 700 & Above Employee

• Transformation Capability and Execution Manager

  • Feb 2020 - May 2021

  Supporting and leading teams to deliver lasting transformation and change. Supporting and leading teams to deliver lasting transformation and change.



Auckland Transport

• New Zealand
• Government Administration
• 700 & Above Employee

• Customer Experience Manager

  • Feb 2019 - Feb 2020

  Designing and implementation of customer experience strategies, programmes and projects that elevate customer experience and demonstrate benefits.

• Customer Experience Manager

  • Mar 2015 - Feb 2020

  Supporting teams to develop and deliver a better customer experience for Auckland Transport Customers using human centred design, LEAN and business improvement practices.

• Customer Campaigns, Design and Brand

  • Aug 2018 - Feb 2019

  Engaging customers through powerful and effective campaigns and design that enhance customer experience, align with strategic outcomes and build customer confidence in Auckland Transport.



AMP

• Australia
• Financial Services
• 700 & Above Employee

• Project Manager

  • Mar 2014 - Dec 2014

  Project Manager responsible for delivery of Genesys (contact centre) technology and Microsoft Lync along with business change and change management. Project Manager responsible for delivery of Genesys (contact centre) technology and Microsoft Lync along with business change and change management.



Central London Community Healthcare NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Programme Manager

  • Jul 2012 - Dec 2013

  Responsible for implementation and delivery of new healthcare services including mental health services in primary care, integrated care planning for patients with long term conditions and referral management services. Managed operations including contact centre, primary care nurse team and triaging GPs. Responsible for implementation and delivery of new healthcare services including mental health services in primary care, integrated care planning for patients with long term conditions and referral management services. Managed operations including contact centre, primary care nurse team and triaging GPs.



EE

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Programme Manager

  • Sep 2011 - Jun 2012

  Programme manager supporting sales operations, marketing and transformation projects including re-brand of T Mobile and Orange to Everything Everywhere Programme manager supporting sales operations, marketing and transformation projects including re-brand of T Mobile and Orange to Everything Everywhere



Ofcom

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Programme Manager

  • Mar 2010 - Aug 2011

  Programme Manager for clearance of radio communications spectrum for 4G. Led all workstreams and reported into Board Level. Responsible for budget of circ $200M NZD

• Head of Licensing

  • May 2004 - Mar 2010

  Lead for all customer service and technical engineering teams (circa 60 people), delivering licensing and engineering services to radiocommunications customers. Set the strategic direction for licensing and managed a change programme that included digital services and insourcing.

• Business Support Manager

  • Mar 2003 - Apr 2004

  Responsible for delivery of all performance reporting for Licensing and Contact Centre services. Lead on all business change activitiesProject lead on all process and systems in Contact Centre



Alternative Networks (now part of Daisy Group)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service & Provisioning Manager

  • Mar 2002 - Mar 2004

  Managed all customer service and order management functions for Voice, Data and Mobile services. Managed all customer service and order management functions for Voice, Data and Mobile services.



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Service Relationship Manager

  • Jan 2000 - Jan 2002

  Managed on-site service delivery team supporting key accounts for all telecommunications services Managed on-site service delivery team supporting key accounts for all telecommunications services



TMP Worldwide

• United States
• Advertising Services
• 300 - 400 Employee

• Senior Consultant and Key Account Manager

  • Jan 1998 - Jan 2000

  Relationship manager for key accounts including Bank of New Zealand and Inland Revenue Department. Relationship manager for key accounts including Bank of New Zealand and Inland Revenue Department.