Senior Pension Administrator

• Feb 2022 - Present

Pension Trustee Administrator

• Aug 2016 - Dec 2020

Key Achievements & Responsibilities: - Acted as Administrator and point of contact for DB/DC schemes & Executive Pension Plans - Communicated with clients and liaised with insurance intermediaries and registered administrators - Created records for all new clients on the trustee database - Pro-actively managed the compliance tasks for all trustee clients - Provided back up to the Trustees/ Representatives on all aspects of work - Ensured agreed procedures are followed within the team - Raised fees for trustee services - Provided feedback and support to the Trustees/ Representatives

Pension Administrator

• Oct 2012 - Aug 2016

Key Achievements & Responsibilities: - Efficiently processed & authorised claims for DB/DC schemes, Personal Pensions, PRSAs, Buy Out Bonds, AMRF & ARFs -Became pod leader for Personal Pensions/PRSA in managing a team of three -Became pod leader for ARFs in managing a team of five -Being promoted to whom failing in AMRF/ARF pod -Continual management of daily business / activities for the Personal Pensions/PRSA team and ARF team -Provided exceptional support across the wider Claims area, Servicing Team and New Business Team -Re-designed reinvestment process for AMRF/ARFs -Instrumental in progressing new payroll area for AMRF & ARFs -Exceptional management of the additional responsibilities & projects (QFM & MegaPay Projects) -Being instrumental in significant process improvements -Daily team delegations, prioritising, training and management review -Liaised effectively with financial advisers and priority partners

Project Supervisor

• Aug 2005 - Oct 2012

Key Achievements & Responsibilities: - Effectively managed and delegated to a team of 10+ people - Supported Project Manager to ensure projects run smoothly within budget and deadlines - Efficiently kept within tight deadlines as a Quality Assurance (QA) in final project stages - Ensured all Service Level Agreements are honoured and incoming queries are escalated in the highest quality manner - Spearheaded financial streamlining and operational improvement Key Achievements & Responsibilities: - Effectively managed and delegated to a team of 10+ people - Supported Project Manager to ensure projects run smoothly within budget and deadlines - Efficiently kept within tight deadlines as a Quality Assurance (QA) in final project stages - Ensured all Service Level Agreements are honoured and incoming queries are escalated in the highest quality manner - Spearheaded financial streamlining and operational improvement

Supervisor

• Feb 2000 - May 2005

Key Achievements & Responsibilities: - Effectively supervised a team of 50+ employees, managing rotas and timesheets - In charge of all customer service duties including complaints department Key Achievements & Responsibilities: - Effectively supervised a team of 50+ employees, managing rotas and timesheets - In charge of all customer service duties including complaints department