Experience

Thompson Taraz

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2015 - Present

  • Processing investment applications timely and accurately, while adhering to all FCA regulations• Carrying out necessary checks on Equifax and Companies House• Obtaining and checking appropriate Anti Money Laundering (AML) and Know Your Customer (KYC) documentation• Logging, banking and allocating all client monies received, within the FCA deadline• Answering in depth IFA and investor queries, both in writing and over the phone• Taking responsibility for enquiries and seeing all cases through from start to finish• Being proactive and gathering information from various sources in order to fully address queries received• Conducting bank reconciliations for client accounts in line with all CASS requirements• Undertaking large projects such as, arranging Litigation Action Groups and logging Extraordinary General Meeting (EGM) votes• Creating and issuing documentation including Tax Certificates, Distribution Notices, EIS 3 Claim Forms• Calculating , checking and setting up payments for adviser charges, invoices and investor distributions• Experienced using a variety of banking platforms, such as HSBC, RBS, Coutts, BOS, Schroders and Deutsche Bank• Aware of and able to deal with various cut off times for each banking platform• Producing and taking responsibility for filing systems and procedures, to improve workflows• Ensuring the database is kept up to date and requesting proof of changes where necessary



News Corp

• Technology, Information and Media
• 700 & Above Employee

• General Administration Clerk (Casual Worker)

  • Aug 2015 - Nov 2015

  • Filing documents• Scanning files• Ordering stationary and general office supplies• Booking meetings• Preparing basic correspondence • Filing documents• Scanning files• Ordering stationary and general office supplies• Booking meetings• Preparing basic correspondence



Monsoon Accessorize

• United Kingdom
• Retail
• 700 & Above Employee

• Merchandising Assistant

  • Mar 2015 - Jul 2015

  • Preparing documents and calculating figures for all trade and finance meetings• Building strong relationships with suppliers and negotiating various business demands • Undertaking advanced Excel training to improve my skills and knowledge• Identifying trends in the sales data and making business decisions accordingly• Building strong relationships with suppliers and negotiating various business demands • Keeping multiple databases up to date with figures and other relevant information• Ensuring all statistics and documents are prepared on time• Communicating issues and updates effectively with other departments



The Handpicked Collection

• Merchandising Assistant

  • Sep 2014 - Jan 2015

  • Calculating sales figures, including Key Performance Indicators• Conducting analysis and identifying trends then evaluating company actions as necessary • Meeting with colleges to explain and discuss figures or any other current issues• Using VLOOKUP, IF Formulas and Pivot Tables to create spread sheets for sales analysis• Keeping multiple databases up to date with current figures and necessary information • Calculating sales figures, including Key Performance Indicators• Conducting analysis and identifying trends then evaluating company actions as necessary • Meeting with colleges to explain and discuss figures or any other current issues• Using VLOOKUP, IF Formulas and Pivot Tables to create spread sheets for sales analysis• Keeping multiple databases up to date with current figures and necessary information



International Financial Data Services (IFDS)

• Canada
• Financial Services
• 400 - 500 Employee

• Investor Service Solutions Associates

  • Jul 2013 - Aug 2014

  • Writing letters to customers, IFAs and other collective investment companies• Providing clients with both current and historic valuations of the accounts• Answering enquiries about ISAs, fund switches, stock transfers and withdrawals• Meeting targets set for me individually, within the team and throughout the department• Handling legal documents such as Power of Attorney, Court of Protection and certified passports• Meeting daily, weekly and monthly service level agreements (SLAS) both individually and with a team• Undertaking full investigation to answer all enquiries from clients, senior advisors and investment managers• Making both internal and external telephone calls and emails to acquire all relevant information to assist customers• Advising of the investment, sale and transfer procedures to all parties• Checking official and certified documents for the correct requirements• Making the Compliance, Fraud and Money Laundering departments aware of any suspicious activity within the accounts• Advising of the pricing and charging structures within collective investments• Proof reading and quality checking colleagues’ letters, as well as my own• Working flexibly to help compensate heavy work loads



Havering College of Further & Higher Education

• United Kingdom
• Higher Education
• 200 - 300 Employee

• Enrollment Clerk

  • Jun 2012 - Sep 2012

  • Meeting with clients face to face and providing front of house service• Providing independent advice and guidance• Inputting client data meeting EFA/SFA guidelines• Handling legal and confidential documents • Meeting with clients face to face and providing front of house service• Providing independent advice and guidance• Inputting client data meeting EFA/SFA guidelines• Handling legal and confidential documents