Experience

Further Group

• Spain
• Insurance
• 1 - 100 Employee

• Provider Relations Specialist

  • Aug 2022 - Feb 2023

  Madrid, Community of Madrid, Spain • Identification, and initial contact with potential medical and logistics providers worldwide • Negotiation and review of provider contracts • Management of network of existing providers • Support in designing operational processes, both external and internal • Customer service team training • Market and legal framework research for new insurance products • Provider payments control

• Claims Coordinator (Critical Illness)

  • Apr 2021 - Aug 2022

  Madrid, Community of Madrid, Spain • Claims evaluation and management • Medical treatment and travelling arrangements for foreign patients (in EU, South Corea, Israel) • Reports, expenses and case info provided to insurers and reinsurers • Provider payments control • Critical processes coordination (urgent treatment, ex-gratia coverage, repatriation) • Complaints and feedback management



IE University

• Spain
• Education Administration Programs
• 700 & Above Employee

• Admissions Advisor

  • Apr 2019 - Apr 2021

  Madrid Area, Spain • Attending queries of prospective students and families • A to Z admissions process • Collaboration with academic and business development departments to meet KPI • Events coordination (Online admissions exams, Open Day, Open House, Admissions Day) • Processes analysis and improvement • Handling high school diploma equivalence and homologation procedure for admitted students



Ria Money Transfer

• United States
• Financial Services
• 700 & Above Employee

• EU Compliance Agent On Boarding Assistant (Brexit project)

  • Jan 2019 - Apr 2019

  Madrid Area, Spain • Due diligence review of new agents • Liaise and report to European Compliance teams on industry regulation changes and requirements monitoring • Agents database and internal reports update • Close collaboration with State Regulator (Bank of Spain)



University of Nicosia

• Cyprus
• Education Administration Programs
• 400 - 500 Employee

• Assistant to Head of the Admissions (UNIC Blockchain Initiative)

  • Sep 2017 - Jul 2018

  Cyprus • Handle and process student admissions • Assistance with administrative functions of the office, filing • Attending student inquiries (email, moodle, phone) • CRM databases creation and update • Website content update (wordpress) • Market research



Various Companies

• United States
• 700 & Above Employee

• Waitress, bartender, sales assistant (student jobs)

  • Sep 2015 - Jun 2018



IMH Business

• Cyprus
• Events Services
• 1 - 100 Employee

• Business Development Manager - International Events (International Funds Summit)

  • Apr 2016 - May 2016

  Cyprus • Leads identification for an international finance conference (potential sponsors, speakers, and attendees) • Email marketing • Cold calls • Guests reception and support on site



Delivery Club

• Russian Federation
• Technology, Information and Internet
• 100 - 200 Employee

• Account Manager

  • Jan 2015 - Jul 2015

  • Order reports analysis and partner restaurants staff training • Frontend content and design control • Complains management • Contract negotiations with partner restaurants according to KPIs



foodpanda

• Singapore
• Internet Marketplace Platforms
• 700 & Above Employee

• Country Operations manager

  • Jun 2014 - Feb 2015

  Ukraine • Vendor relations • Order processing reports analysis • Implementation of new operational processes • Internal and external teams training • Customer feedback reports draft and analysis • Local implementation of global corporate strategies

• Assistant of the Head of Customer care CIS

  • Jun 2014 - Aug 2014

  • Attending to technical support hotline for Ukraine, Russia and Kazakhstan • Order processing software and hardware installation and maintenance • Contributing to customer service KPIs design • Vendors training

• Call-center operator

  • Apr 2014 - May 2014

  • helping customers to make their choice • providing caring customer service • dealing with everyday issues and proposing quick solutions • supporting foodpanda's good image for customers and vendors • dealing with faileed orders - supporting high reorder rate • communicating with guests in chat



Gogol'fest

• Volunteer

  • Sep 2012 - Sep 2012

  Help with organizing of events for one of the biggest art festivals in the country.



UEFA

• Volunteer

  • Jun 2012 - Jul 2012

  I was responsible for helping guests in wide range of question, assisting the managing staff, and presenting Ukraine as one of the best hosts of UEFA championship ever.