Sr. Technical Support Engineer

• Jul 2013 - Present

Highly successful professional with more than 15 years of experience as an unix system administrator in Information Technology working with industry leading organizations and government agencies.  Strong communication, presentation, analytical and problem solving skills. Excel as a liaison between management, clients, and IT.  Proven critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.  Level headed, calm and able to clearly understand problems and find positive solutions through the utilization of troubleshooting, critical thinking, teamwork and communication.  Effectively utilize previously acquired technical experience and be regarded as point person in resolving complex technical cases; communicator who easily builds consensus among diverse groups; able to work within multiple teams or individually to provide solutions and offer the highest degree of customer service. Show less

Technical Support Engineer

• Mar 2011 - Dec 2011

Acted as Single Point of Contact for Securelogin Single-Sign-On, responded to all technical support calls for all applications and hardware. Provided level 3 support to customer technical questions and outages, identified issues and resolved customer tickets. Assisted customers in resolving software, hardware and network issues relating to all company products. Responsibilities/Duties included: Trained other tech support engineers. Rotated on-call responsibilities bimonthly. Coordinated with other department to complete projects Show less

Compliance Project Manager / Sr. Unix System Administrator

• Feb 2006 - Feb 2011

Led team responsible for DOD Server Compliance and Risk Management. Developed project plan and timelines, identified and recruited key resources, and communicated status to HP management and client. Government's 1000+ servers must be in version compliant, non-compliant servers could not be in service and would violate HP's SLA, potentially leading to fines anywhere from thousands to millions of dollars a day. Responsibilities/Duties included: Developed plan for quarterly audits on selected servers. Developed remediation plan and scheduled for servers nearing non-compliance. Developed Risk mitigation plan and escalation policy Worked with System administrators and IT teams to run security software on selected servers Identified and addressed security issues. Defense Manpower Data Center (DMDC), nCipher Project Manager Led team responsible for nCipher Server Migration Project. Developed implementation strategy, collaborated with CAC team on release plan, and created post go-live maintenance and support plan. nCipher application is used by US Military to provide physical access to all facilities including Pentagon, and all military bases globally. Old nCipher servers were nearing End of Life. Successfully migrated to new servers on time and on budget without any interruptions to service or access issues. DOD - Defense Manpower Data Center (DMDC), Sr. Unix System Administrator Responsible for supporting day-to-day operations of 24x7 corporate IT infrastructures, maintenance and configuration of corporate backend servers, networks, storage, and client systems. Aided in designing and implementing redundancy, disaster recovery and system failovers. Monitored and respond to system alerts and outages on a 24x7 basis. Recommended and established policies on system use and services. Show less

CSD Project Manager

• Mar 2003 - Jan 2006

Troubleshot Unix and Windows desktop software, hardware and network issues. Monitored archive system and tape libraries. Maintained and supported 15 Unix Sun Solaris servers. Directed and managed hardware upgrade of Unix database server to address storage space issue. Hardware was upgraded and additional external storage was added on time and within budget. In addition imaged, configured and deployed Windows 2000 desktops. Upgraded/installed Engineering applications on Unix servers and desktops and supported desktops running Windows. Show less

System Administration & Network Monitoring Engineer

• Feb 2000 - Dec 2003

Evaluated third party software network monitoring solutions and recommended solutions that satisfied company's requirements. Provide day to day support of all Unix and Linux servers. Served as project lead on Micromuse OmniBus implementation, deployment, configuration, and installation of OmniBus servers. Helped develop solution that integrated Big Brother network monitoring tool with NetCool to provide a more enhanced network monitoring solution. Worked closely with NOC engineers to gather requirements and implement solution. Show less

System Network Monitoring Engineer

• 2000 - 2001

Information Systems Anaylst

• 1989 - 1998