Experience

PRISM Impresa Sociale s.r.l.
• Italy
• Non-profit Organization Management
• 1 - 100 Employee
• European Project Manager

  • Jun 2023 - Present

Fondazione Comunitaria di Agrigento e Trapani
• Italy
• Civic and Social Organizations
• 1 - 100 Employee
• Esperta di turismo circolare e sostenibile - Progetto Ecotours

  • Mar 2023 - Present

Impacta Impresa Sociale No Profit
• Italy
• Business Consulting and Services
• 1 - 100 Employee
• Co-Founder

  • Jan 2022 - Present


Museo Diffuso dei 5 Sensi Sciacca

• Italy
• Travel Arrangements
• 1 - 100 Employee

• Vice president and experience manager

  • Jan 2020 - Present

  As experience manager, I oversee their design by implementing the different phases of experience conception by talking to our community members to discover new identities, training on the relationship with tourists, testing and quality control. I also collaborate with the administration of the Cooperative by taking care of memberships and I am in charge of the commercial agreements with associates and partners. I also manage co-creation and enhancement projects encouraging the awareness and the tourist offer integration in the area with a bottom-up approach. Through this experience I am learning to communicate and co-design with all the community stakeholders (experience providers, associations, schools, restaurants / bars, accommodation facilities, artisans, associates, citizens) and to progressively understand the complexity of the ecosystems in which we live. Show less


PlanetaWinery
• Italy
• Wineries
• 1 - 100 Employee
• Hospitality Manager assistant

  • Jul 2021 - Oct 2021


Rocco Forte Hotels

• United Kingdom
• Hospitality
• 700 & Above Employee

• Activities concierge

  • Jul 2019 - Sep 2019

  This position included various tasks such as communicating and explaining to guests the several sporting activities offered by the resort, implementing upselling, correspondence with guests via e-mail and in room, assisting them in choosing and booking activities, managing receipts and charges making sure to prevent any loss and creating YoY revenue variance reports for the Resort Manager. This role required a total and detailed knowledge of the activities offered, to speak and write fluently Italian, English and French and to manage numerous guests simultaneously during a period of full occupancy. In addition, I was in charge of managing the registrations to the various Academies, the stock of football outfits and I collaborated with numerous departments including fitness, golf, tennis, kids clubs, watersports, lifeguards and reception. Finally, I was in charge of closing this outlet and preparing the daily report. This experience led me to know how to use the PMS Protel, the softwares RA and Quadranet and to improve my Excel skills. Show less



DOLCE&GABBANA S.r.l

• Customer Service Sales Assistant

  • Sep 2018 - May 2019

  My role as sales assistant within this luxury brand involved helping customers during their purchases. In doing so, I provided a personal shopping experience, which required interpersonal skills, proactivity and adaptability. I also collaborated with the stock team. Although the environment was really competitive, as commissions were based on individual sales, it pushed me to go the extra mile and serve every customer with a professional, helpful and empathetic manner. My role as sales assistant within this luxury brand involved helping customers during their purchases. In doing so, I provided a personal shopping experience, which required interpersonal skills, proactivity and adaptability. I also collaborated with the stock team. Although the environment was really competitive, as commissions were based on individual sales, it pushed me to go the extra mile and serve every customer with a professional, helpful and empathetic manner.



Brookes Restaurant

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Waitress

  • Sep 2015 - Apr 2019

  I worked both in the dining room and in the kitchen of this public restaurant, serving 70 food covers one day a week. This enhanced my skills at coping under pressure, teamwork and perseverance. I also developed strong communication skills ensuring correct service. My responsibilities include advising the customers with the daily special, taking drink, food and wines orders, serving the dishes and cooperating with the restaurant manager. I also worked in this restaurant as a cook and as a chef for an event organised where I took care of food both from a theoretical, practical and academic point of view. Show less



Hotel Amigo, a Rocco Forte Hotel

• Belgium
• Hospitality
• 1 - 100 Employee

• F&B Assistant

  • Jun 2016 - Jun 2017

  I worked in this Rocco Forte hotel during my placement year doing a rotation in the different F&B outlets. Through this experience I had the chance to improve my ability to work under pressure, handle several hundreds of customers without overlooking the high standards of the hotel and the ability to always satisfy the customers by, not only listening carefully to their requirements, but also by thinking in a proactive way which would delight them. Additionally, I cooperated with the Sales & Marketing department in order to ensure a cohesion between the pre-arrival marketing message and guests actual stays. Show less

• F&B Hostess

  • Jun 2015 - Aug 2015

  I worked for the resort during the busy time of summer, mainly during the breakfast and lunch time. The breakfast was served for 400 hundred covers each morning without overlooking the high standards of the company. I gained the skill of managing a high number of people providing them with a table and referring to them by name. I also improved my knowledge of English and French. I worked for the resort during the busy time of summer, mainly during the breakfast and lunch time. The breakfast was served for 400 hundred covers each morning without overlooking the high standards of the company. I gained the skill of managing a high number of people providing them with a table and referring to them by name. I also improved my knowledge of English and French.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Nov 2014 - Feb 2015

  Working as part of a team as a barista I developed my skills in social interaction, team work, problem solving, communication skills, cash handling and the ability to prepare all the international milk and tea based drinks. Working as part of a team as a barista I developed my skills in social interaction, team work, problem solving, communication skills, cash handling and the ability to prepare all the international milk and tea based drinks.



Mondrian London

• United Kingdom
• Hospitality

• Chambermaid

  • Oct 2014 - Nov 2014

  As chambermaid I was responsible for the cleaning of 14 rooms per day. I achieved the understanding and skills to clean for 5 stars hotel standards, with a particular attention to details. I also gained profound time management and organisational work skills. As chambermaid I was responsible for the cleaning of 14 rooms per day. I achieved the understanding and skills to clean for 5 stars hotel standards, with a particular attention to details. I also gained profound time management and organisational work skills.


HOTELES SILKEN
• Spain
• Travel Arrangements
• 100 - 200 Employee
• Chambermaid

  • Jul 2013 - Sep 2013