Experience

X2O Media

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Project Manager EMEA

  • May 2020 - Present



Visual Image Display

• Account Manager UK and EMEA

  • Jan 2018 - Jan 2020

  Visual Image Display delivers specific purpose-built technology solutions for clients. Primarily focused on consumer engagement technology released through a single source offering. Key responsibilities: • Engagement and strategy planning with client, designing bespoke solutions to fit customer requirements. • Lead manager in product sourcing, procurement, and maintaining vendor relationships.• Controlled seamless multi-country delivery of cloud-based content deployment through a Content Management System.• Produced project documentations, processes, budgets, and purchase orders across international markets and currencies.• Client negotiation designing solutions that fit their specifications matching companies’ available resource.• Organised cross border resource to deliver projects within the constraints of scope, time and cost to agreed levels of quality.• Enhancement of existing products working with technology partners. Created new solutions to adapt to client needs.



Ipsos MORI

• Senior Account Manager

  • Jul 2013 - Dec 2017

  Ipsos Mori is a market research company within the Ipsos Global organization. The company conducts surveys for a wide range of major organizations and specializes in mass media, brand loyalty, marketing, customer experience and advertising research. Key responsibilities: • Relocated to London to initially focus on key client management situation covering a multimillion dollar customer satisfaction tracker (CSAT) for a global hospitality brand.• Conducted both in person and virtual tutorials with client stakeholders to be able to utilise custom online tools.• Presented monthly analytics on UK and EMEA trending data to hotels and corporate stakeholders.• Strategized with IT/Business Applications development teams to create and test custom online reporting tools and online surveys. • After delivering significant improvements with initial client was rewarded with additional client within the Mystery Shopping Programme covering a global Oil and Gas corporation.



Ipsos

• France
• Market Research
• 700 & Above Employee

• Consultant

  • Jan 2010 - Jul 2013

  Contracted by Ipsos USA as key contact across all USA offices to project manage various market research studies. Key responsibilities: • Liaised with a wide range of teams to ensure project deadlines are met for multiple global CSAT tracking studies.• Managed end to end processes for web portal(s) updates and new report releases including writing design specs, QA testing, UAT testing and provide training/communications.• Contributed to written proposals and key supporting documentation.

• Marketing Associate

  • Jun 2008 - Oct 2008

  Ipsos Marketing is a subgroup within the Ipsos market research global organization. The subgroup specializes in conducting short studies using focus groups, as well as certified surveyors Key responsibilities: • Created comprehensive proposals and designed short focused brand surveys.• Analysed focus group and brand survey data producing tailored reports for clients.

• Research Analyst

  • Jul 2007 - Jun 2008

  Ipsos Loyalty is a subgroup within the Ipsos Market Research global organization. The subgroup specializes in conducting ongoing customer satisfaction (CSAT) tracking studies through surveys to report brand loyalty. Key responsibilities: • Performed quality checks at various stages of the research scope to ensure accuracy, and to avoid errors or mistakes.• Segmented and reported customer driver analysis.• Used statistical analysis module (SPSS) to supplement research analysis.