Experience

VirtuOx, Inc.

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Chief Compliance & Privacy Officer

  • 2022 - Present

  Coral Springs, Florida, United States Overseeing both compliance and privacy functions across nationwide operations, I hold an all-encompassing role within the senior leadership team. This includes managing policies, process improvements, stakeholder communication, and all aspects of scheduled or ad-hoc audits while proactively reinforcing security frameworks. I strive to architect risk-based compliance programs in addition to ensuring strict adherence with all local, federal, regulatory, and internal requirements. Working across… Show more Overseeing both compliance and privacy functions across nationwide operations, I hold an all-encompassing role within the senior leadership team. This includes managing policies, process improvements, stakeholder communication, and all aspects of scheduled or ad-hoc audits while proactively reinforcing security frameworks. I strive to architect risk-based compliance programs in addition to ensuring strict adherence with all local, federal, regulatory, and internal requirements. Working across multiple departments, I also approve policies developed within diverse sub-functions. As a SME and the final authority regarding issues related to compliance, I leverage extensive knowledge and expertise gained from previous leadership experiences to empower my team. In close collaboration with the Chief Technology & Security Officer, I review and develop strategies to prevent unauthorized access to sensitive information and critical business assets. Additionally, I investigate, communicate, and plan corrective action around potential breaches. Further responsibilities include integrating technological tools, such as software solutions or automation, aimed at innovating processes and driving efficiency. A few of my most significant accomplishments to date include: • Strengthening positioning around long-term corporate goals through development of risk-based compliance testing and concise stakeholder reporting. • Designing and continuously modifying risk-based claims auditing program in combination with data mining activities to better target outliers. • Streamlining compliance functions in multiple operational areas, including policy management, sanction screening, education & training, and claims auditing. • Leading the breach response process following a business email compromise event. • Championing establishment of committee structure to bolster security framework. • Conducting negotiation with federal regulators to pursue corrective action without incurring liability. Show less



Convey Health Solutions

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Interim Chief Compliance & Privacy Officer/Director of Compliance & Regulatory Affairs

  • 2020 - 2022

  Fort Lauderdale, Florida, United States During my tenure with Convey Health Solutions, I refined my ability to collaborate with C-level leaders, gaining hands-on experience in executive management. My focus entailed developing and managing a robust internal control framework, including internal audits and risk assessments, spanning an entire suite of insurance products. Partnering cross-functionally with diverse teams and senior leaders to establish best practices, I implemented training and internal programming to drive alignment… Show more During my tenure with Convey Health Solutions, I refined my ability to collaborate with C-level leaders, gaining hands-on experience in executive management. My focus entailed developing and managing a robust internal control framework, including internal audits and risk assessments, spanning an entire suite of insurance products. Partnering cross-functionally with diverse teams and senior leaders to establish best practices, I implemented training and internal programming to drive alignment across departments. Outstanding highlights from this experience include: • Developing an annual work plan based on risk assessment. • Building long-term capacity by providing staff with regulatory guidance, interpretation, and training, in addition to assisting leadership with navigating new regulatory requirements. • Improving processes across diverse departments. • Launching an internal auditing and monitoring program and mandatory compliance training for all employees and vendors. Show less



Vision Group Holdings

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Privacy Officer & Compliance Manager

  • 2015 - 2020

  West Palm Beach, Florida My experience with Vision Group Holdings allowed me to build on some of the core professional strengths that I have continued to draw on throughout my career. Heading strategic vision and daily operations for privacy and compliance programs, I established, routinely evaluated, and updated policies and procedures. I also collaborated cross-functionally with multiple departments, including HR, to develop introductory and ongoing compliance training. Upon discovery of existing or potential… Show more My experience with Vision Group Holdings allowed me to build on some of the core professional strengths that I have continued to draw on throughout my career. Heading strategic vision and daily operations for privacy and compliance programs, I established, routinely evaluated, and updated policies and procedures. I also collaborated cross-functionally with multiple departments, including HR, to develop introductory and ongoing compliance training. Upon discovery of existing or potential compliance issues, including alleged violations of rules or misconduct, I launched thorough investigations to determine appropriate corrective action, partnering with legal counsel as needed. Key accomplishments: • Cultivating transparent relationships with external entities, including the Department of Health, and the Office of Civil Rights. • Managing annual contracted services/vendor evaluations in preparation for site surveys. • Consistently resolving compliance issues by delegating existing channels for investigation and resolution. • Enhancing compliance training for all levels of staff, including senior management. • Ensuring adherence to applicable laws, rules, and regulations, related to FWA, the Code of Conduct, HIPPA, and Privacy; oversaw new employee orientation in combination with annual in-service training. • Establishing a process for receiving, documenting, tracking, investigating, and acting on all complaints concerning privacy/compliance policies and procedures. • Independently supervising release of protected health information to ensure full coordination with SOPs and legal requirements. • Serving as organizational MACRA, MIPS Quality Payment Program Expert, maximizing final scores, and generating in bonus payment adjustments for covered entities. • Leading all strategic aspects for opening of new record center warehouse, including construction, purchasing, estimating, and shelving design/layout functions; exceeded all margin, job cost and scheduling goals. Show less



Stryker (formerly MAKO)

• Clinical Application Specialist

  • 2011 - 2014

  Ft. Lauderdale, FL As a Clinical Application Specialist within the healthcare industry, I balanced a people-focused approach to client support against a methodical attention to quality control details. Emphasizing learning and development efforts, I established training programs around surgical devices for medical professionals, including development of training materials and knowledge-based resources for clinical application products. I also played a lead role in documentation and reporting activities, in… Show more As a Clinical Application Specialist within the healthcare industry, I balanced a people-focused approach to client support against a methodical attention to quality control details. Emphasizing learning and development efforts, I established training programs around surgical devices for medical professionals, including development of training materials and knowledge-based resources for clinical application products. I also played a lead role in documentation and reporting activities, in addition to investigations of injury or illness caused by FDA-regulated products. A few main accomplishments from this role include: • Proactively creating training manuals, user guides, tips and tricks to augment product knowledge. • Acting as customer advocate, resourcefully identifying and taking action around opportunities for service improvement. • Initiating reports and FDA 483 observations to document violations and provide recommendations for regulatory actions. • Significantly mitigating performance issues by piloting customer satisfaction survey. Show less



Catholic Hospice

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Lead Admissions Manager

  • 2008 - 2010

  Miami/Fort Lauderdale Area My experience in admissions management allowed me the opportunity to broaden my expertise as a trainer, mentor, and strategic planner. I independently managed the admission nurse team, including coordinating staff schedules, leading training activities, and monitoring patient data. Priorities included conversion of potential patients from referrals, using detailed, tailored approaches to reach department objectives. Highlights: • Applied hands-on coaching and mentorship skills to drive team… Show more My experience in admissions management allowed me the opportunity to broaden my expertise as a trainer, mentor, and strategic planner. I independently managed the admission nurse team, including coordinating staff schedules, leading training activities, and monitoring patient data. Priorities included conversion of potential patients from referrals, using detailed, tailored approaches to reach department objectives. Highlights: • Applied hands-on coaching and mentorship skills to drive team development. • Built strategic planning skillset by leading initiatives to increase average daily census. • Led Admissions Team to achieve most successful conversion rate in company history, jumping from an average daily patient census of 120 to 500 within six months. Show less



Florida Bracing Center

• Intake Billing & Coding Manager, Orthopedics and Prosthetics

  • 2006 - 2008

  Miami/Fort Lauderdale Area Reporting directly to top management and working across multiple levels of staff, I led daily operations for the intake billing, collections, and coding department. I established SOPs utilizing knowledge of best practices/industry standards, and ensured adherence to regulatory guidelines, conducting ad hoc or scheduled reviews in collaboration with the Training Director. My responsibilities also included determining monthly cash collection goals and projecting bad debt expense while… Show more Reporting directly to top management and working across multiple levels of staff, I led daily operations for the intake billing, collections, and coding department. I established SOPs utilizing knowledge of best practices/industry standards, and ensured adherence to regulatory guidelines, conducting ad hoc or scheduled reviews in collaboration with the Training Director. My responsibilities also included determining monthly cash collection goals and projecting bad debt expense while facilitating monthly payer strategy meetings and outreach calls. Highlights include: • Championing training initiatives for both new hires and veterans. • Improving P&L by increasing insurance collections and self-pay conversion goals. Show less



CENTURY 21®

• United States
• Real Estate
• 700 & Above Employee

• Licensed FL Realtor

  • 2004 - 2006

  Davie, Florida, United States In addition to serving in a client-facing role requiring highly developed interpersonal skills, I fulfilled multiple operational functions, including financial management, market research, and process improvement. Further duties and accomplishments included: • Preparing and analyzing legal documents, including listings and sales contracts. • Streamlining operational trends through close collaboration with financial teams, inspectors, marketing professionals, and closing officers. •… Show more In addition to serving in a client-facing role requiring highly developed interpersonal skills, I fulfilled multiple operational functions, including financial management, market research, and process improvement. Further duties and accomplishments included: • Preparing and analyzing legal documents, including listings and sales contracts. • Streamlining operational trends through close collaboration with financial teams, inspectors, marketing professionals, and closing officers. • Communicating with all stakeholders throughout project lifecycles. • Independently managing millions of dollars in real estate, including conducting property assessments, preparing estimates for scope of improvements, and supervising inspections. Show less



VITAS Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Operations Manager

  • 1997 - 2004

  My top priority in this role consisted of ensuring effective operations for a hospice program catering to terminally ill patients and their families. This required a combination of empathy, analytical thinking, and clear communication across all internal and external entities. Highlights include: • Organizing all medical-related claims for billing and recorded into an electronic database. • Building and maintaining an average daily census of 180 within a years’ time, utilizing persuasive… Show more My top priority in this role consisted of ensuring effective operations for a hospice program catering to terminally ill patients and their families. This required a combination of empathy, analytical thinking, and clear communication across all internal and external entities. Highlights include: • Organizing all medical-related claims for billing and recorded into an electronic database. • Building and maintaining an average daily census of 180 within a years’ time, utilizing persuasive and mediation skills. • Implementing continuous improvement initiatives to drive productivity and optimize efficiencies. • Streamlining field clinical documentation requirements, improving timeliness and accuracy. • Leading the final implementation of paperless documentation management software. Show less