Experience

Auditdata
• Denmark
• IT Services and IT Consulting
• 100 - 200 Employee
• Implementation Specialist

  • Feb 2023 - Present


ISD

• Netherlands
• Software Development
• 1 - 100 Employee

• IT Technical Support Team Lead

  • Sep 2020 - Jan 2023

  Position summary:Focused on delivering professional technical assistance to clients to support the optimal utilization of the software.Managing a team of 8+ Technical Support Specialists.Responsibilities:- Performing troubleshooting activities to identify the cause of a reported problem- Documenting all actions taken during the problem resolution process- Developing solutions to reported problems- Escalating unresolved client issue to programming- Conduct meetings with the clients- Monitoring team workload and performance- Maintaining the team focus toward Support Depatment goals- Building a team, taking part in interviews, mentoring new employyes- Preparing and anylyzing monthly/annual reports- Monitoring completed client's surveys- Documenting the department processes by writing work instractions and SOPs- Participating in risks assessment and identification of threats to assets Show less

• Sr. Interfaces Implementation Specialist

  • Sep 2013 - Jun 2021

  Position summary:Coordination of the company, USA/EU client and foreign vendor efforts to ensure successful implementation of HL7 interfaces to hospital/clinical information systems and reference laboratories.Responsibilities:- installation, configuration and implementation of foreign system interfaces according to the interface specification;- consulting with the client and/or with foreign system vendor as needed to test, implement the foreign system interfaces;- carrying out vendor-to-vendor testing with client/vendor or third party vendor(s), documenting testing results;- assisting the client and providing technical support during integration testing of foreign system interfaces;- reviewing problems encountered during interface testing phases to determine if original specifications must be revised to accommodate client's requests;- go-live maintenance and post-live support;- business trips to USA. Show less

• Middle QA Engineer

  • Mar 2011 - Sep 2013

  Scope of responsibilities:- test case development based on given requirements; - running test cases; - performing various types of testing under the project necessity; - analysis of test results and writing reports; - classification of defects and entering them into the database; - tracking the status of defects and controlling the process of defects elimination; - teaching less skilled testers the best knowledge of development.


Home Credit Bank, Ukraine
• Risk Department, Senior Supervisor

  • 2009 - 2011