Content Strategist

• Jul 2020 - Present

Children's Book Writer/Owner and Co-Founder

• Feb 2013 - Present

-Writes stories for children, such stories to be created into a book-Works with the illustrator for instructions-Facilitates layout and printing-Oversees the entire production process from conceptualization to final release-Co-manages the social media accounts related to the company-Has completed four personal children's books (with physical copy through digital printing) -Writes stories for children, such stories to be created into a book-Works with the illustrator for instructions-Facilitates layout and printing-Oversees the entire production process from conceptualization to final release-Co-manages the social media accounts related to the company-Has completed four personal children's books (with physical copy through digital printing)

Social Media Program Coordinator

• Nov 2017 - Mar 2020

-Co-developed the process of our social media program for creating contextual content and stories that make impact.-Created stories and instructions for video blogs and quote cards of our clients who are also business owners; such materials are to be posted on their social media accounts.-Worked with author-entrepreneurs, helping them to succeed in funding and publishing their books.-Facilitated the creation of marketing materials such as media kits and order forms and edits such marketing materials.-Reviewed and wrote copy for podcast episodes and blogs.-Connected with online media outlets like podcasts and e-magazines for author publicity.-Designed graphics for social media posts, newsletters, and website banners-Managed company website

Project Coordinator for Licensed Speaker-Authors

• Oct 2016 - Oct 2017

-Guided aspiring motivational speakers in our speaking programs so they can practice and master a template keynote speech.-Facilitated webinars of the clients through the Zoom platform.-Attended or reviewed coaching sessions by our in-house coaches and relayed learning to our speaker-authors. -Facilitated the creation of marketing materials such as book covers, business cards, and social media banners.

Operations Supervisor

• Dec 2015 - Jul 2016

-Responsible for overseeing the performance of at least ten publishing representatives so they can hit their monthly quota while ensuring best author relations and service practices.-Handled author escalations.-Coordinated with supervisors from other departments (design, copyediting, sales) to address issues and improve the publishing process.

Publishing Services Associate

• May 2013 - Dec 2015

-Top performer for two consecutive years in providing our authors exemplary assistance and reaching the team target for submitted/published books.-Closely communicated with authors, designers, and illustrators.-Handled escalated projects.-Facilitated the preparation of authors' manuscripts, reviewed that they are in the acceptable format in Word, making sure that there are no unnecessary line and page breaks, and that they are suitable for design and layout.-Responsible for ensuring that the authors’ materials and content are acceptable following the standards set by the company and the industry.

Technical Support Representative

• Apr 2010 - May 2013

-Customer Service Representative for technical issues. -Assisted customers with their internet/computer/network problems via telephone troubleshooting. I was awarded top QA performer on May 2011 and had consistently aced QA ratings. -Customer Service Representative for technical issues. -Assisted customers with their internet/computer/network problems via telephone troubleshooting. I was awarded top QA performer on May 2011 and had consistently aced QA ratings.

Content Writer

• Jun 2008 - Sep 2010

-Written 600-word articles for websites targeting hobbyists and collectors-Included meta data description for SEO-Edited such articles before submission and posting -Written 600-word articles for websites targeting hobbyists and collectors-Included meta data description for SEO-Edited such articles before submission and posting

Editor In Chief

• Apr 2007 - Jun 2008

-Overseen the entire production process of magazines and newsletters in every school term-Facilitated conceptualization, editing, proofreading, and printing of the publication-Facilitated school-wide events related to campus journalism-Written news and literary pieces -Managed fellow student journalists and creatives, a team of at least 10 people -Overseen the entire production process of magazines and newsletters in every school term-Facilitated conceptualization, editing, proofreading, and printing of the publication-Facilitated school-wide events related to campus journalism-Written news and literary pieces -Managed fellow student journalists and creatives, a team of at least 10 people