Experience

ROAV Inc.

• United States
• Consumer Goods
• 1 - 100 Employee

• Business Development Angel

  • Feb 2020 - Present

  Evaluating and negotiating distribution deals.Content development. brand management.Sales Planning and management.Brand management. Evaluating and negotiating distribution deals.Content development. brand management.Sales Planning and management.Brand management.



Crowne Plaza® Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Guest Relations Officer

  • Jun 2019 - Feb 2020

  Key achievements:* Professionally managed guest relations tasks for a 380 rooms five stars hotel* Resolved more than 10 serious conflicts and turned the guests' impression from highly negativeto positiveKey responsibilities:* Building strong communication with guests, assisting with check-in and check-out,transportation, greeting guests and controlling lobby area/club lounge, DND following up* Monitoring Front Desk to ensure that priority, frequent, long stay guests and other VIPs receivespecial attention and recognition, inspecting VIP’s rooms, verifying all preferences are met* Establishing guest relations procedures, following up on guests experience, collecting guestcomments, ensuring guests have a positive and memorable experience* Respond to any questions, needs, and desires of guests, handle any special requests* Resolving complaints and manage the conflicts via email and face to face by providingeffective solutions in coordination with other departments and management* Coordinating and managing communication between guests and staff, providing Englishlanguage training to staff



Hampson English

• 1 - 100 Employee

• Education Training Consultant

  • Sep 2017 - Jun 2019

  Key achievements:* In regular basis trained 25 students (age 15-50) for personal lessons with the elements of life coachingKey responsibilities:* Developing training programs for adults and teenagers (spoken and business Englishand Russian)* Providing personal (1 on 1) and small group (2-3 students)comprehensive lessons* Reporting each student's performance and presenting a futuredevelopment plan Key achievements:* In regular basis trained 25 students (age 15-50) for personal lessons with the elements of life coachingKey responsibilities:* Developing training programs for adults and teenagers (spoken and business Englishand Russian)* Providing personal (1 on 1) and small group (2-3 students)comprehensive lessons* Reporting each student's performance and presenting a futuredevelopment plan



Isle exhibition

• Interviewer

  • Mar 2019 - Mar 2019

  Key achievements:* Interviewed about 120 people in total during the 3 days fairKey responsibilities:* Interviewing buyers and VIP visitors about the fair Key achievements:* Interviewed about 120 people in total during the 3 days fairKey responsibilities:* Interviewing buyers and VIP visitors about the fair



Екатеринбургэнергосбыт

• инженер по договорам

  • Jun 2011 - Aug 2017

  Работа с клиентами (консультирование, заключение и ведение договоров). Контроль оплат. Работа с дебиторской задолженностью. Работа с клиентами (консультирование, заключение и ведение договоров). Контроль оплат. Работа с дебиторской задолженностью.



JSC «EENS» (energy sales company) - www.eens.ru

• Contracts specialist (key customers department)

  • Jun 2011 - Aug 2017

  Key Achievements:* Successfully provided and fully supported energy supply contracts for 450 legal entities. And, in another department, for the 35 largest and most important enterprises in Yekaterinburg city* Successfully achieved all pay indicator goals (with a monthly cash flow of 60 000 000 Rub)* Correctly calculated the consumed electricity for about 1 000 points of delivery monthly* Managed a high-volume workload within a deadline-driven environment. Resolved an average of 300 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, amount, etc.).Key responsibilities:* Energy sales contracts management* Supervising the contract database, in accordance with company policies and procedures, in both -electronic and paper formats* Coordinating and tracking the contract execution and termination* Taking all necessary procedures to ensure the smooth cash inflows* Organizing meetings to solve the contracts issues * Overseeing operational control to reduce receivables* Reviewed and provided advice on matters related to contracts* Training new team members * Responding to customer requests promptly and provide the high-quality customer-focused support to customers and suppliers