Manager projektów IT

• Jan 2022 - Present

Quality Manager

• Apr 2020 - Apr 2022

In April 2020 I became Quality Manager with responsibility of managing the entire HSSEQ system within the subsidiary, fulfillment of the requirements of the ISO standards, supporting and handling bids, tenders and projects, management review, supervises mitigation, preventive and improvement actions, evaluate environmental aspects of the organization.

Junior Quality Manager

• Apr 2019 - Apr 2020

In April 2019 I was promoted to the Junior Quality Manager and my responsibilities was extended by supervision and participation in the analysis and risk management process and role of the Business Continuity Management System Coordinator.

Koordynator ds. zintegrowanego systemu zarządzania

• Dec 2018 - Apr 2019

In December 2018 I began my work in HSSEQ Dept. as Integrated Management System Coordinator responsible for: supervising cases related to the Integrated Management System, coordinating the internal and suppliers audit program, conducting analysis, mitigation actions and support for all departments in the development and improvement issues related to IMS. In December 2018 I began my work in HSSEQ Dept. as Integrated Management System Coordinator responsible for: supervising cases related to the Integrated Management System, coordinating the internal and suppliers audit program, conducting analysis, mitigation actions and support for all departments in the development and improvement issues related to IMS.

Web Solutions Coordinator

• Aug 2011 - Dec 2018

I was employed in August 2011, one month after commencement of the National Electronic Toll Collection System viaTOLL in Poland as Web Solution Coordinator in Customer Service Department. At the beginning my main responsibility was related to viaTOLL web portal and Customer SelfCare Zone. With years my responsibilities grown with regard to KPI evaluation, subcontractors negotiation and management, new web solutions like e-shop, Twiki knowledge management system for Customer Service, Moodle training platform with external training program on CRM services quality for Call Center and Distribution Points. In 2017 I became the leader of the viaTOLL 2.0 mobile application project. I was responsible for the project from the client side. I was coordinating internal inputs from KTS departments (delivery, test, project management, PR) as well as from external stakeholders (FCIs, corporate users) along with leading the team of external developers (subcontractor). The application was successfully launched without any delays and is available for viaTOLL users in AppStore and Google Play shop. Due to legal changes, responsibility of the viaTOLL system was taken over by Chief Inspectorate of Road Transport and I became a leader of the training program in Handover Project. My responsibility was to manage the entire training program, beginning with official documentation required by the contract, through preparing the schedule and the training sessions (trainers, support, materials) till the end of the entire Handover Project (final report). Entire project took 2 months and was based on cooperation with 30 trainers from different KTS departments, external Subcontractors, and handling of over 40 participants. The project was successful, fulfilling all the contractual requirements.

Marketing coordinator / IT specialist

• Jun 2007 - Aug 2011