Human Resources Specialist

• Aug 2021 - Present

▪ Implemented Trello boards for hiring and onboarding, streamlining work processes. You can view the templates for our hiring and onboarding processes here: SDC Hiring Template (https://trello.com/b/9zvA9C3w/sdchiringtemplate) and SDC Onboarding Template (https://trello.com/b/b7FuEmiy/sdconboardingtemplate). ▪ Developed and optimized HR processes for a remote-first company. ▪ Sourced candidates through online channels and conducted professional interviews. ▪ Managed the full onboarding cycle for new hires. ▪ Orchestrated company events and ensured smooth office management. ▪ Led in-house paperwork and ensured efficient management of internal administrative processes. ▪ Contributed to strategic discussions in the SDC management team. ▪ Conducted one-on-one sessions with team members. ▪ Managed the salary review system. ▪ Managed employee benefits programs, including reviewing and administering compensation packages, health insurance, and other employee benefits. ▪ Organized and facilitated employee development programs to enhance skills and knowledge. ▪ Utilized the RIO model (The complex component allows getting the data about employees in three dimensions: Responsibility, Involvement, and Opinions) to measure the return on investment of HR initiatives and adjust strategies accordingly. ▪ Cultivated a positive company culture and atmosphere. Show less

Human Resources Generalist

• Apr 2019 - Sep 2021

▪ Managed HR administrative processes, including personnel files, employment contracts, and schedules. ▪ Oversaw the recruitment and selection process, ensuring smooth onboarding and adaptation for new employees. ▪ Developed and implemented clear policies, fostering policy awareness throughout the organization. ▪ Established and managed a performance appraisal system to drive high performance among employees. ▪ Assessed training needs and monitored training programs to enhance employee development. ▪ Provided decision support to management through HR metrics and regular reporting. ▪ Addressed employee demands, grievances, and conflicts, promoting a positive work environment. ▪ Managed pay plans, conducted job evaluations, and administered benefits programs. ▪ Handled work and residence permits for foreign employees, ensuring compliance with immigration regulations. Show less

Onboarding Specialist

• Jan 2019 - Aug 2019

▪ Coordinated and managed "White Label" service-type projects, ensuring smooth execution and client satisfaction. ▪ Prepared weekly reports showcasing innovative ideas for company growth and expansion. ▪ Created and optimized vacation rental listings on various OTAs such as Expedia.com, Booking.com, Airbnb.com, Vrbo.com, and others. ▪ Developed comprehensive FAQs (questions and answers) for individual properties, addressing guest inquiries effectively. ▪ Established detailed checklists for OTA platforms to streamline and enhance the property listing process. ▪ Troubleshoot technical issues and promptly reported them to the development team for resolution. ▪ Managed and addressed customer requests, delivering exceptional service and support. ▪ Ensured the quality of all onboarding processes and procedures across 18 different channels. ▪ Maintained strict adherence to deadlines for each assigned task, ensuring timely completion. ▪ Collaborated with other departments, OTA representatives, and USA area managers to facilitate smooth communication and workflow. ▪ Collected daily reports and presented them to area managers, providing valuable insights for decision-making. ▪ Acted as a project manager for 15 layouts/programs, including "Website Reforms," "Revenue Enhancement," "Listing Quality Improvement Ideas," "Questionnaire Updates," and more, driving successful outcomes. Show less

HRD/Training and Development Specialist

• Apr 2018 - Dec 2018