Experience

SUNPAN

• Canada
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Account Manager

  • Nov 2021 - Present



Amico Group of Companies

• Canada
• Medical Equipment Manufacturing
• 400 - 500 Employee

• Inside Sales Representative

  • Aug 2016 - Apr 2020



Ohio Medical

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Lead Customer Service Representative/OEM Specialist

  • Aug 2014 - Aug 2016

  ● Mentor and train on all Customer Service tasks - Invoicing, Order Entry, Scheduling.● Provide support to the Sales Team - Shipping memos, quotes, credits● Assist customers with extensive medical product knowledge● Liaison between the OEM sales team and OEM customers to provide quality support

• Customer Service Representative

  • Mar 2012 - Aug 2014

  ● Provide solutions in maintaining and utilizing medical products.● Assisting Inside sales with a variation of client demands in relation to orders, invoices, credits, product return.● Order Entry: Processing orders by entering emailed, faxed and telephoned orders.● Achieve and maintain excellent rapport with inside and outside customers via telephone and email regarding price differences, product numbers, charges and any other changes to their orders.● Using Business Vision/Intranet to retrieve customer information, pricing information, and status of purchase orders. ● Maintaining files of active orders and post activity such as policy requirements, change notices, scheduling changes, partial shipments and credit changes● Perform daily invoicing. Generate international commercial invoices. Generate domestic shipping documents as needed.● Create and maintain repair paperwork with efficient turnaround time.



Quality Custom Painting Renovation & Contracting Ltd

• Toronto, Canada Area

• Administrative Assistant

  • Jul 2011 - Mar 2012



Ceridian

• United States
• Software Development
• 700 & Above Employee

• Administrative Assistant

  • Aug 2004 - Jul 2011

  ● Provide Administrative support for Corporate Enterprise, National Mid-SBS, Field Trust teams. ● Provide Administrative support to Executive level management. ● Handle the tasks of managing calendars, scheduling meetings and training seminars. ● Customer inquiries, problem solving and providing detailed information on new products. ● Receive inbound emails and faxes, filter and assign to departments with variable urgency. ● Create corporate expense reports and manage invoice documentation for finance manager. ● Data entry and upkeep of the organization’s databases, ensuring a high level of accuracy. ● Convert confidential hard copy documentation into digital files for data store and retrieval. ● Provide Market Research data for the Enterprise Team. ● Perform general clerical duties to include, but not limited to, ordering, faxing, mailing and filing.



Tuff Control Systems Ltd

• Toronto, Canada Area

• Private Investigator

  • Jun 2003 - Aug 2004

  ● Licensed and fully insured Loss Prevention Officer. ● Survey retail stores (Zellers, Chapters, Shoppers Drug Mart) for suspicious customer activity. ● Apprehend guilty suspects and escort to security room, whereby Police are notified. ● Interrogate suspects to provide necessary documentation to Police upon arrival. ● Called as witness in court to provide evidence of guilty parties. ● Licensed and fully insured Loss Prevention Officer. ● Survey retail stores (Zellers, Chapters, Shoppers Drug Mart) for suspicious customer activity. ● Apprehend guilty suspects and escort to security room, whereby Police are notified. ● Interrogate suspects to provide necessary documentation to Police upon arrival. ● Called as witness in court to provide evidence of guilty parties.