Experience

Pure Escapes

• Guernsey
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Reservations Manager

  • Sep 2022 - Present



Join UP!

• Ukraine
• Travel Arrangements
• 1 - 100 Employee

• Reservation Manager in VIP Department

  • Jan 2021 - Jul 2022

  Responsible for servicing VIP operations, hospitality requests, programs, and coordinating the ticketing, and sponsorship.Supervise and coordinate the work of the Hospitality & Production staff. Presenting,negotiating and selling VIP Packages across VIP platforms including season ticket program, packages, group ticket buys, etc. Consult on development and implementation of sales materials and marketing strategy across VIP programs. Work with Ticketing to fulfill orders across VIP programs.

• MICE Manager

  • Jul 2017 - Dec 2020

  To provide outstanding customer service including information on MICE products and destinations.To ensure all bookings confirmed with suppliers accurately and efficiently.Supervise all event enquiries (existing/new leads) in an accurate, appropriate and timely mannerOversee all Event Proposals in line with company brand standardsEnsure all bookings, passenger details, logistic information, internal notes and supplier notes updated in systems in an accurate and timely mannerMaintain thorough and up-to-date hard copied record for all bookings for easy accessAchieve monthly/quarterly sales and conversion targetsProvide timely and accurate information and excellent support to external customers (agents, suppliers and clients) as well as internal customers (sales office, operating offices, colleagues, tour leaders and guides)Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures. Show less



My Dream Travel & Tours

• Dubai, United Arab Emirates

• Group Reservations Account Manager

  • Sep 2016 - Jun 2017

  Assisting with central reservations to communicate new rate plans and promotions.Assisting with customers, the revenue manager and the rooms division manager. Assisting the sales team in setting their rates. Responsible for providing travel information, itineraries and prices, handling customer complaints or concerns, counseling clients on terms and conditions of travel or making reservations and sending out confirmation notices. Assisting with central reservations to communicate new rate plans and promotions.Assisting with customers, the revenue manager and the rooms division manager. Assisting the sales team in setting their rates. Responsible for providing travel information, itineraries and prices, handling customer complaints or concerns, counseling clients on terms and conditions of travel or making reservations and sending out confirmation notices.



IMAGE TOURS & TRAVEL, INC.

• United States

• Reservations Specialist

  • May 2015 - Aug 2016

  Conducting research, coordinating transport and accommodation, negotiating prices,assisting with service providers, and organizing remote client meetings. Helping plan travel itineraries by suggesting local tourist attractions and places of interest. Processing payments and sending confirmation details to customers. Sorting out any issues that may arise with bookings or reservations. Selling and promoting reservation services. Conducting research, coordinating transport and accommodation, negotiating prices,assisting with service providers, and organizing remote client meetings. Helping plan travel itineraries by suggesting local tourist attractions and places of interest. Processing payments and sending confirmation details to customers. Sorting out any issues that may arise with bookings or reservations. Selling and promoting reservation services.



SAYAMA Travel Group Co., Ltd.

• Thailand
• Travel Arrangements
• 1 - 100 Employee

• Tour Guide

  • Oct 2013 - Apr 2015