Account Manager

• May 2022 - Present

Manager

• Aug 2020 - Aug 2022

Server

• Oct 2014 - Aug 2020

Genius

• Oct 2017 - Apr 2018

Product presentation and explanation, done by working with the Client Advisors and Sales Managers to keep clients in the showroom engaged and enthused. First configuration of the vehicle with the mobile customizer/iPad making a smoother transition from the Genius to the client advisors. Perform test drives with clients. Work with clients in the service drive, i.e. product questions, demonstration of features, and post op of delivery. Establish ongoing consultative relationship with customer by being available during business hours to answer questions. Tell customers about the BMW App, explain the benefits and offer to download onto their smartphone. Upgrade knowledge of BMW products and services by training on-the-job and participating in educational and development programs on and off site. Contribute to team effort and BMW customer-centered service philosophy. Generate goodwill by greeting and serving the customer promptly and courteously. Professionally, courteously and respectfully interact with clients to provide a consistent premium customer experience building dealer sales loyalty. Show less

Customer Account Manager

• Dec 2015 - Feb 2016

Overseeing the day-to-day account activities of our customers. Provide general relationship management, technical assistance, up selling, and customer support to the client. Retain our customers. Act as the mouthpiece of the company to always keep the client happy and responsive. Ensures the products made available to the customers by the sales team are in line with their individual requirements. Customer follow up, order processing, invoicing, and estimation of clients’ requirements. Have a happy upbeat attitude! Show less

Team member

• Aug 2014 - Jul 2015

Uphold “Core Values of the Business” Prepare, assemble and serve products to food stations Courteously greet guests, take orders, explain and suggest menu items Ensure that products and guest experience are consistent with our brand, culture, and standard of excellence Perform tasks at a pace that can keep up with the demands of the business Show up on time for scheduled shift Communicate clearly with fellow team members and leaders Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing trash, cleaning and equipment care Unload delivery trucks supplies and place in the proper storage area Maintain a well-groomed and clean appearance and professional dress Comply with all portion sizes, quality standards, Steritech and Health Inspection Standards Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing trash, cleaning equipment, and keeping restrooms clean Stock products and supplies Show less