Experience

Prestatech
• France
• Technology, Information and Internet
• Customer Success Manager

  • Feb 2023 - Present

Launchmetrics
• United States
• IT Services and IT Consulting
• 200 - 300 Employee
• Customer Success Manager

  • Jun 2021 - Present


Infosys BPM

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Success Manager

  • Jan 2017 - May 2021

  As a Customer Success Manager within Business Process Outsourcing unit, I worked with colleagues on the development, implementation, and maintenance of customer first culture, focused on transition for new clients and back office operations for leading worldwide organizations. My main responsibilities included: ◦ Managing and coaching a team comprising of 15+ resources dedicated to cost and incentives accounting and reporting, contract management, channel management and business partner help desk ◦ Establishing, growing and maintaining positive professional relationships with executive sponsors and decision makers at clients ◦ Understanding client needs, identifying new sales opportunities, organizing and running customer pilots ◦ Ensuring customer satisfaction throughout the outsourcing engagement by providing status updates, reporting on performance and liaising with client and our delivery team to handle escalations or problematic issues In addition, I was part of our Corporate Social Responsibility e Diversity & Inclusion teams. Show less



ABITANT UK LTD

• CHANNEL AND DIGITAL SALES MANAGER, LUXURY FURNITURE SECTOR

  • Jan 2016 - Dec 2016

  As a Channel and Digital Sales Manager, I led a team of 15 resources focused channel management and and digital sales. My responsibilities included: - Scouting for new resellers, negotiating partnership agreements, growing and maintaining relationships - Managing our Digital Sales team and our team in charge of updating contents onto our e-commerce portal - Reporting performance to our Global Sales and Marketing leadership As a Channel and Digital Sales Manager, I led a team of 15 resources focused channel management and and digital sales. My responsibilities included: - Scouting for new resellers, negotiating partnership agreements, growing and maintaining relationships - Managing our Digital Sales team and our team in charge of updating contents onto our e-commerce portal - Reporting performance to our Global Sales and Marketing leadership



G.V.Kurdyumov Institute for Metal Physics

• Research Services
• 1 - 100 Employee

• Doctoral Researcher

  • Jan 2012 - Dec 2016

   Planning and organizing fundamental investigations in formation of amorphous Nanocrystalline and Crystalline states in metal alloys under non-equilibrium conditions of solidification  Preparation of scientific reports and various articles that have been published in various scientific publications  Presenting scientific results at international conferences and seminars  Planning and organizing fundamental investigations in formation of amorphous Nanocrystalline and Crystalline states in metal alloys under non-equilibrium conditions of solidification  Preparation of scientific reports and various articles that have been published in various scientific publications  Presenting scientific results at international conferences and seminars