Anna Naniewicz

Business Support Officer at Greenwich Health
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Contact Information
us****@****om
(386) 825-5501
Location
London, Greater London, United Kingdom, GB
Languages
  • English Full professional proficiency
  • Polish Native or bilingual proficiency
Skills

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Bio

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Credentials

  • NVQ Level 3 in Customer Care
    City & Guilds
    Sep, 2012
    - Oct, 2024

Experience

  • Greenwich Health
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Business Support Officer
      • Jul 2018 - Present

  • Amersham Vale Practice
    • Clerical Administrator
      • Apr 2017 - Present

      - Clerical Private Fees Management- issue and chase requests, invoices and payments, following confidentiality and business policies and procedures- Mail management- internal and external electronic and paper mail. Collecting, forwarding, filing and taking action including complaints and queries management.- Representing the Administration or Management when required- Cover reception and management absence when required- Sustainability Project management- standardizing facilities to reduce waste- Meeting Facilitator- patients group consultationsRemaining duties from previous role:- Lead Person for Patient Participation Group- Maintenance of the Practice' website and patient information- Administrative duties- Responding to IT issues

  • NHS England
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Admin/ Medical Receptionist
      • Jun 2010 - Apr 2017

      Medical Receptionist in Amersham Vale PracticeLead Person fro PPG meeting:- Managing the meetings:- Sending invites/apologies letters and emails- Taking, typing and forwarding meeting's minutes and agenda- Corresponding with patients involved in group and all patient's interested in it- Maintaining participants list- Managing meetings agenda-inviting guest speakersPractice' website and patient information maintenance: - Keeping patient information display up to date (waiting area)- Editing Practice'​ website, leaflets and newsletter- Working with external bodies in order to provide the latest and important news to patients (organizing one day Dementia adviser pop-in desk for patients Q&A)Admin duties:- Editing and updating Practice's website- Editing and updating Practice's leaflets and Newsletter- Managing practice internal and external post via NHS mail- Managing practice's waiting area- 3 hours work experience as Admin/Receptionist Manager- managing medical records-amendments, deductions, summarizing. Receptionist duties:- Taking calls and booking appointments- Transferring calls and taking messages- Working with Emis Web and DOCMAN system- Working with Microsoft Office 2003- Typing and posting letters- Sending emails and referrals to internal and external organisations- Taking part in available training and courses:- Customer Care Level 3 Apprenticeship Certificate and Diploma (NVQ 3)- Basic Life Support training- Health&Safety training- First Aid training- Chaperon Course- Safeguarding Children Level 1- Safeguarding Adults Level 1 &2- Channel Awareness Training

    • Summer Internship NHS business management
      • Jul 2016 - Sep 2016

      Summer internship assisting the Business Manager in NHS GP Practice.Cover manager's sick leave for 3 weeks.Operations management:- managing non clinical department- admin, IT issues, organisational issuesBusiness management:Human Resources management:- developing 1:1 appraisal framework,- perform 1:1 appraisal with permanent staff- create report and present findings to management- dealing with staff shortages and emergencies- responding to staff queries and resolving problems

    • NHS Receptionist
      • Jul 2009 - Mar 2010

      Medical Receptionist in Dr A. Ullah's Surgery- Welcoming patients - Managing appointments-Taking phone calls - Admin duties- Customer service face to face and on the telephone- Liaising with clinical staff- Acting in a professional manner with excellent telephone skills- Training new reception staff- Excellent computer literacy:MS Office and EMIS LV System

Education

  • University of Greenwich
    Bachelor's degree, Business Management with HR
    2014 - 2017
  • Art school College Koszalin, Poland
    Matura in English language (78%), Polish language (72%) and Geography (68%), Diploma in Art
    2003 - 2009

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