Experience

Summa, Inc.
• United States
• Printing Services
• 1 - 100 Employee
• Administrative Assistant

  • Oct 2022 - Present


J Cakes

• United States
• Retail Art Supplies

• Office Associate/ Retail Staff

  • Sep 2018 - Present

  Directly assists with customers while taking orders via phone, email, and face to face during consultations and deliveries. Quotes prices and guides customers to getting what they really need for their event. Performs follow up calls and emails. Establishes delivery times for the customer's order. Monitors inventory, and maintains proper stock of ingredients and supplies. Markets the business using social media platforms specifically Instagram and Facebook. Data entry using Quickbooks, Google Drive. Show less



Straumann Group

• Switzerland
• Medical Equipment Manufacturing
• 700 & Above Employee

• Customer Service Representative Sales Support

  • Jan 2021 - Dec 2021

  Managed 30 to 50 inbound calls per day. Maintained adherence of at least 85 percent. Instructed customers to access online ordering portal via phone. Performed clerical and administrative duties for the sales force. Placed complex orders for the sales force using SAP crm. Placed complex orders with the customer directly. Experience using SAP, CRM, Panviva, Microsoft Office Suite, Microsoft Teams. Managed 30 to 50 inbound calls per day. Maintained adherence of at least 85 percent. Instructed customers to access online ordering portal via phone. Performed clerical and administrative duties for the sales force. Placed complex orders for the sales force using SAP crm. Placed complex orders with the customer directly. Experience using SAP, CRM, Panviva, Microsoft Office Suite, Microsoft Teams.



Bambolina

• Restaurants
• 1 - 100 Employee

• Restaurant Server

  • Aug 2019 - Jul 2021

  Directly deals with customers; takes orders, establishes reservations, directs phone calls, processes credit cards and cash. Exhibits strong multitasking skills; performs all necessary roles and functions needed at the moment. Collaborates with a team Directly deals with customers; takes orders, establishes reservations, directs phone calls, processes credit cards and cash. Exhibits strong multitasking skills; performs all necessary roles and functions needed at the moment. Collaborates with a team



Cherry Street Fish Market

• United States
• Design Services

• Retail Staff/ Kitchen Manager

  • Apr 2006 - Jun 2015

  Directly dealt with customers; took orders, directed phone calls, quoted prices, processed credit cards and cash, performed follow up on orders. Performed management functions; trained new hires on proper protocol, directed coworkers, scheduled breaks, directly accountable for shift success. Monitored inventory; made orders for supplies when necessary and directly dealt with vendors. Directly dealt with customers; took orders, directed phone calls, quoted prices, processed credit cards and cash, performed follow up on orders. Performed management functions; trained new hires on proper protocol, directed coworkers, scheduled breaks, directly accountable for shift success. Monitored inventory; made orders for supplies when necessary and directly dealt with vendors.