Experience

NBS Maritime

• Bulgaria
• Maritime
• 1 - 100 Employee

• Key Account Manager

  • Jul 2021 - Present



National Ship Chandlers

• South Africa
• Maritime Transportation
• 1 - 100 Employee

• Key Accounts Manager

  • Jan 2019 - Jul 2021

  • Within my role, I oversee and manage a portfolio of international client companies, with responsibility for obtaining and maintaining long term key customers by identifying and meeting all their requirements.• Build strong relationships with strategic customers to achieve sustainable growth and long-term success for the organisation.• Acquire a thorough understanding of key customer needs and requirements and expand relationships with existing customers by continuously proposing solutions that meet their objectives.• Play an integral part in generating new sales that turn into long-lasting relationships.• Provide training and guidance to new employees to ensure a well-skilled team and sustainable client retention rates.Achievements: • Achieved the highest cash sales in the first quarter of 2019. • Effectively increased the efficiency of the new sales process resulting in a faster turnaround and increased revenue. • Appointed as part of the team that trained the PE branch in the new ERP system, including overseeing roll out and go live. • Currently developing on a new sales process for the PE branch which includes providing training on negotiation and conflict management skills, as well as operating on client platforms.

• Junior Sales Operator

  • Apr 2012 - Jan 2019

  • Liaised with client companies and ships personnel for effective communication and to facilitate coordination of functional activities including Logistics, Supply Chain and Clients Pricing. • Received and processed RFQ's and prepared competitive quotations. • Followed up on internal and external orders to ensure timeous delivery and increased client satisfaction.Achievements: • Part of the team which received the “Department of the Year Award”, 2014, 2016 and 2017.• Represented NSC at the Annual IMPA Conference in London, 2015.• Initially started as a Personal Assistant with numerous promotions including Sales Manager, Junior Sales Operator and now Key Accounts Manager.