Experience

MindFit

• Bulgaria
• Mental Health Care
• 1 - 100 Employee

• Co-Founder

  • Jan 2021 - Present

  Helping companies retain their workforce by tackling stress, burnout and other mental health related topics for their employees. Helping companies retain their workforce by tackling stress, burnout and other mental health related topics for their employees.



DIGITALL

• Germany
• Information Technology & Services
• 500 - 600 Employee

• Talent Acquisition Specialist

  • Apr 2022 - Present



Payslip

• Ireland
• Software Development
• 1 - 100 Employee

• • Jun 2021 - Apr 2022

• • Dec 2019 - Jun 2021



Fantastic Services

• United Kingdom
• Consumer Services
• 200 - 300 Employee

• Customer Service Manager

  • Mar 2018 - Oct 2019

  - Performance managed 30+ individuals; - Worked on optimizing processes in the department while easing the customer journey; - In charge of the team's incentive & motivation activities; - Performance managed 30+ individuals; - Worked on optimizing processes in the department while easing the customer journey; - In charge of the team's incentive & motivation activities;



First Online Solutions

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Customer Care Coordinator

  • Feb 2014 - Feb 2018

  - Resolving customer complaints by up-keeping the Fantastic Services standards; - Overlooking a team of 50 and ensuring proper workflow distribution; - In charge of newcomer training; - Resolving customer complaints by up-keeping the Fantastic Services standards; - Overlooking a team of 50 and ensuring proper workflow distribution; - In charge of newcomer training;



Delaware North

• United States
• Hospitality
• 700 & Above Employee

• Concessions Supervisor

  • May 2013 - Oct 2013

  - Oversaw a staff of 25 employees per shift; - Made sure all employees follow the DNC Guest Path; - Verified cash drawers up to $7,000 daily; - Maintained New York state health codes on up to 5 areas. - Oversaw a staff of 25 employees per shift; - Made sure all employees follow the DNC Guest Path; - Verified cash drawers up to $7,000 daily; - Maintained New York state health codes on up to 5 areas.



BRITANICA

• Bulgaria
• Education Management
• 100 - 200 Employee

• English Teacher

  • Nov 2011 - Apr 2012