Experience

Swim Fit Group

• Australia
• Recreational Facilities
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2020 - Present

  • HR duties: payroll, leave processing, onboarding & termination processes• Staff troubleshooting; responding to ad hoc queries• Accounts payable & receivable • General office assistance • HR duties: payroll, leave processing, onboarding & termination processes• Staff troubleshooting; responding to ad hoc queries• Accounts payable & receivable • General office assistance



Commercial Pool Systems

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Office & Personnel Manager / Service Manager

  • Feb 2018 - Present

  SERVICE MANAGER:• Customer and stakeholder relationship management • Staff management: individual schedules, troubleshooting customer issues, ad hoc enquiries, performance management • Logistics management; service scheduling • Team meeting coordination• Account management & scheduling of service jobsOFFICE & PERSONNEL MANAGER:• Manage day to day running of office• HR duties: payroll, leave processing, onboarding & termination processes, liaising with Fairwork• Health and safety duties: risk assessments, hazard reports, worksafe compliance• Policy development• Accounts payable & receivable • Banking/ Quotes/ Tenders• End of month reporting & management of stocktake



Maytronics Australia

• Australia
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer service manager/Account Manager

  • 2012 - 2018

  CUSTOMER SERVICE & ACCOUNT MANAGER:• Staff supervisor (including daily management & performance reviews)• Manage day to day running of office• Customer relationship management (database maintenance) • Purchase orders, accounts payable & receivable, invoicing• Warehousing & inventory control (including stocktake management) • Management of retail stores and pool buildersSALES REPRESENTATIVE:• Customer relationship management• Ad hoc servicing of equipment on site• Warranty claims• Point of sale merchandising: individual store marketing • Managing budgets and sales targets: meeting KPI’s



Poolrite Equipment

• Customer Service Manager/Account Manager

  • 2007 - 2012

  CUSTOMER SERVICE & ACCOUNT MANAGER:• Service scheduling • Sales invoicing, accounts maintenance • Warehousing & stock control• Customer complaint management • Duties as outlined above (Maytronics) CUSTOMER SERVICE & ACCOUNT MANAGER:• Service scheduling • Sales invoicing, accounts maintenance • Warehousing & stock control• Customer complaint management • Duties as outlined above (Maytronics)



Monash Aquatic & Recreation Centre

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Assistant Operations Manager

  • 2003 - 2007

  OPERATIONS ASSISTANT:• Lifeguard management; rostering, training, performance evaluations• Management of plant and equipment to ensure health and safety standards• Timely testing of the quality of water bodies• Respond to and deal with customer complaints or operational issues that may arise• Facilitate the implementation and monitoring of OH&S regulations, dangerous goods storage, handling requirements and other relevant legislation• Implement the MARC’s emergency procedures and co-ordinate appropriate action as required



Melbourne 2006 Commonwealth Games Corporation

• Spectator Sports

• SPECTATOR SERVICES ZONE SUPERVISOR – SEP PRECINCT:

  • 2006 - 2006

  • Staff & volunteer management; rostering, shift coordination • Venue management; permits, ticket validation, seating, security • Staff & volunteer management; rostering, shift coordination • Venue management; permits, ticket validation, seating, security