Experience

Rainbow Casino

• United Kingdom
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Food Beverage Manager

  • May 2017 - Present

  Responsible for all Food and Beverage operations within this 2000 capacity, 24 hour casino. This includes Bar, Restaurant, Kitchen, Valet Service, Function Room Service and Guest Reception (50 members of staff). Looking after all day to day performance of the department, with overall responsibility for:- service, - standards, - sales development, - stock control (orders, deliveries and storage of stock),- labour costs, - recruitment and induction,- training of staff to a structured training programme,- setting up goals for staff and performance appraisals, - creating customers experience and new offer development by surveying customer satisfaction,- event organisation and entertainment within the casino- providing weekly and monthly profit and loss reports to senior management. Show less

• Senior F&B Supervisor

  • Apr 2013 - May 2017

  Responsibilities:- coordinating the entire operations of the department- managing staff (5 supervisors, 25 hospitality hosts, 8 receptionists, 7 kitchen staff members)- recruiting and training- responding to customer complaints and managing customers satisfaction - uniform standards - pay roll - rota



GALA CASINOS LTD

• Customer Service Senior Supervisor

  • May 2009 - Apr 2013

  Responsible for: - the smooth running of the daily operation within the Food and Beverage areas, of the restaurant, bar and conference facilities, - ensuring a professional service is provided to all customers at all times, - recruitment, induction and training of the staff. Responsible for: - the smooth running of the daily operation within the Food and Beverage areas, of the restaurant, bar and conference facilities, - ensuring a professional service is provided to all customers at all times, - recruitment, induction and training of the staff.



Restaurant Yia Mass

• Bar Supervisor

  • Jan 2008 - May 2009

  Responsible for recruiting, training & developing members of staff. Dealing with and resolving customer complaints. Communicating with the kitchen staff to ensure efficient food service. Advising customers on wine selection. Ensuring the highest standards of food and beverage service. Ensuring Health & Safety and also hygiene procedures & standards are maintained. Having an in-depth knowledge of all menus. Overseeing client bookings & reservations. Ability to create a great atmosphere & be an inspirational host. Show less