Anna McFarlane
Course Materials & Sidelines Buyer at Nevada Wolf Shop- Claim this Profile
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English -
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French Limited working proficiency
Topline Score
Bio
Credentials
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Nevada Teaching License
State of NevadaMar, 2019- Oct, 2024 -
Federal Passport Agent Certification
Los Angeles Passport AgencyJan, 2020- Oct, 2024 -
Apple Sales Certified (2017)
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Experience
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Nevada Wolf Shop
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Germany
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Primary and Secondary Education
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1 - 100 Employee
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Course Materials & Sidelines Buyer
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Feb 2019 - Present
Within this position, I actively coordinate between HR, students, faculty, customers, vendors, publishers and staff. I have initiated assessment programs to better ascertain customer and faculty partner feedback on the store. I have implemented data-tracking methods for student task organization. Additionally, I have actively participated in daily purchasing, budgeting, business planning, inventory, and Point of Sale system activities and transactions. During this time, I have also doubled the revenue of the Sidelines department within the store and continued operational, hiring and passport related duties.
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Customer Service Supervisor
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Apr 2018 - Feb 2019
As the Customer Service Supervisor at the Nevada Wolf Shop, I oversee student training for both rush and store-wide positions. Additionally, I accept and process daily passport applications, oversee questions in regards to passport operations, and assist with fulfillment of transmittals and passport delivery. I also work within a Human Resources perspective to assist students with scheduling and balancing school and work responsibilities. I assist with the management of student employees, encouraging the development of professional responsibility and workplace knowledge. Finally, I interact with customers through a variety of platforms to ensure a smooth and excellent store experience. This includes answering customer questions, helping to resolve customer issues, and completing a variety of register transactions such as refunds, account sales, discounts, memberships and more.
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Online Orders and Shipping/Receiving Coordinator
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Jan 2018 - Apr 2018
In this position, I coordinated online orders as well as shipping and receiving tasks related to the entirety of the Nevada Wolf Shop. During our rush period, a high stress period of the school semester, I hired students with strength in customer service, attention to detail, and a faithful work ethic. I coordinated scheduling of over 14 students, worked with customers to ensure prompt and accurate orders, collaborated with a variety of departments, students and supervisors to ensure customer satisfaction, and oversaw reorganization of our back receiving bay for optimal efficiency.
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Sales Supervisor (Computer Department)
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Sep 2016 - Jan 2018
Working as the Computer Sales Supervisor within the Nevada Wolf Shop, I assisted customers with detailed questions related to a variety of aspects of computer sales and IT. I became Apple Certified in Sales and worked with customers and fellow associates to ensure the best service possible within my department and the store. During this time, I also coordinated with peers and departments, scheduled students, worked with vendors and product representatives, organized meetings for student check-in and product planning, and completed student evaluations.
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Challenger Learning Center of Northern Nevada
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United States
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Associate Flight Director
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2013 - 2017
Working and volunteering at the Nevada Challenger Center, I helped to facilitate a dynamic space-science educational environment where students 5th grade and up, as well as community members of all ages, visit and participate in a simulation of a NASA-based mission to the planet Mars. I guided students in reading, communication, math, science, and community skills while controlling behind-the-scenes computer responses and acting as a “Flight Director” and “Mission Commander” in Mission Control for the experience.
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Rush Cashier
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Aug 2015 - Oct 2015
I filled a position for the University of Nevada, Reno’s student-run shop, the Nevada Wolf shop, as a cashier during the rush season at the beginning of two semesters. I worked during periods where there were high influxes of customers into the store, and assisted with customer questions and purchases. After being hired as a rush cashier, I moved into the Computer Department, where I assisted with technology, purchasing, ordering, displays, and customer service. I filled a position for the University of Nevada, Reno’s student-run shop, the Nevada Wolf shop, as a cashier during the rush season at the beginning of two semesters. I worked during periods where there were high influxes of customers into the store, and assisted with customer questions and purchases. After being hired as a rush cashier, I moved into the Computer Department, where I assisted with technology, purchasing, ordering, displays, and customer service.
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The Salvation Army
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United States
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Non-profit Organizations
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700 & Above Employee
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Child Care Worker
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Aug 2014 - May 2015
I served as a child care worker assisting 1-4 young children, some with special needs, as well as older children in participating in recreational and creative activities. I also assisted with the management of execution of a summer camp program for multiple groups of 5-10 children of varying ages.
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Front Desk
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Oct 2014 - Jan 2015
As a front desk worker, I fielded questions, information processing, and customer service for the entire facility. I also worked with the following processing: filing, copying, faxing, invoices and receipts.
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Education
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2016 - 2018
University of Nevada, Reno
Masters, Elementary Education -
2013 - 2016
University of Nevada, Reno
Bachelor of Arts in English Literature, English Literature -
2009 - 2013
North Valleys High School
Community
