Experience

PH1 World Developers Inc.
• Philippines
• Real Estate
• 1 - 100 Employee
• Customer Care Officer

  • Mar 2023 - Present


Stratworks

• Philippines
• Public Relations and Communications Services
• 1 - 100 Employee

• Freelance Project Coordinator (Part-time, WFH)

  • Aug 2022 - Nov 2022

  • Contributed to the success and completeness of clients undertakings; • Sourced out/recommended suppliers and venues for project requirements; • Coordinated and negotiated with suppliers, potential partners, sponsors and other organization/entities for the projects; • Prepared the necessary documents to facilitate release of incentives such as AR, payment request form, etc.; and • Created/updated presentation venue/giveaways recommendations for clients’ approval. • Contributed to the success and completeness of clients undertakings; • Sourced out/recommended suppliers and venues for project requirements; • Coordinated and negotiated with suppliers, potential partners, sponsors and other organization/entities for the projects; • Prepared the necessary documents to facilitate release of incentives such as AR, payment request form, etc.; and • Created/updated presentation venue/giveaways recommendations for clients’ approval.



NorthPine Land, Inc.

• Philippines
• Real Estate
• 1 - 100 Employee

• Customer Care Officer

  • Jan 2014 - Jun 2022

  • Was second-in-command in the Customer Care Department and reported to the Department Manager;• Was instrumental to resolution of buyer issues by analyzing, gathering information and history of account to be submitted for recommendation to higher management’s approval;• Performed after sales services assistance related but not limited to housing and payment queries, i.e. house alterations, construction, unit acceptance, turn-over, warranties, utilities, bank deposits and posting, due dates, checks holding;• Attended to housing complaints in coordination with Estate Office and Construction Management;• Ensured that the various concerns or needs of both internal and external clients are properly assisted, timely responded, processed and/or coordinated;• Keep up of clients’ files;• Lead with the Department Head in assisting and coordinating on handling of difficult and/or irate clients;• Acted foremost with the Department Head in ensuring that all subordinates are guided and assisted in relation to clients’ information dissemination, schedule of activities and announcement of targets/commitments; and• Had been essential in preparing memorandums, correspondences and report/presentation materials for management and other departments. Show less

• Executive Secretary

  • Jul 2003 - Dec 2013

  • Reported directly to the Division Head for Sales and Marketing;• Performed administrative functions for Division Head;• Scheduled, coordinated and prepared for meetings and other executive events;• Prepared memorandums, correspondences and report/ presentation materials for BOD, officers, clients and sellers;• Extended support to the Training Department and Marketing Department in organizing seminars and events;• Prepared the Exhibit and Site Manning Schedules for the Sales Network; and• Assisted in recruitment and accreditation process of the Sales Network. Show less