Experience

AVMIN - Air Charter Specialists

• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Customer Experience Specialist

  • Nov 2021 - Present

  Delivering a full range of end-to-end 5-star travel, concierge and air charter services at any time to anywhere. AVMIN is owned by one of the largest travel agency groups in the world, the Flight Centre Travel Group. Our services range from supplying light turboprops right up to commercial sized airliners, as well as helicopters, emergency flights, freight movements and private VIP jets. Delivering a full range of end-to-end 5-star travel, concierge and air charter services at any time to anywhere. AVMIN is owned by one of the largest travel agency groups in the world, the Flight Centre Travel Group. Our services range from supplying light turboprops right up to commercial sized airliners, as well as helicopters, emergency flights, freight movements and private VIP jets.



Smith & Ivy

• Brisbane, Queensland, Australia

• Co-Founder

  • May 2019 - Present

  Small business specialising in handmade earrings. Since the start of the business we are constantly growing in the community and wider audience. Our purpose is to create happiness to those who want to wear or gift our unique one off creations. Handmade earrings made with love to be worn with love. Small business specialising in handmade earrings. Since the start of the business we are constantly growing in the community and wider audience. Our purpose is to create happiness to those who want to wear or gift our unique one off creations. Handmade earrings made with love to be worn with love.



Infinity Holidays

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Area Sales Manager

  • Jun 2019 - Apr 2023

  FCTG is one of the world’s largest travel groups with more than 20,000 people across the globe. The company’s leisure and corporate network extends throughout Australia, Europe, The Americas, Asia and Africa, and has its Global Head Quarters in Brisbane. Australian & New Zealand Sales Leader, Infinity Holidays, FCTG: June 2019 - Current Key achievement: Successfully restructured this call centre sales business to contribute towards $16m+ cost saving for the wider Infinity Group. The restructure included rationalising the leadership and remuneration structure, pivoting customer strategy and then team structures, removing and/ or consolidating low ROI offerings, enquiry and process channel optimisation and CRM preparation. New structure provided the blueprint for the other 4 sales areas nationally to undertake the same transformation. • Responsible for the success of Australia and New Zealand travel sales consisting of 80+ phone sales consultants across 10 teams – FY 19/20 on track to deliver $230M in sales and profit of $4.2M (up 16% on PY) • Create sales strategy for national customer base and deploy quarterly tactics for short and long term growth • Lead a team of sales managers to create a business vision and plan, execute strategy and achieve tactical goals for their product line/ region and achieve best in company sales growth • Collaborate with commercial, marketing, BDM and product experts to create and deploy campaigns and review effectiveness • Engage with external consultancy groups on business transformation and performance improvement • Process streamlining and business model restructuring for optimum operational effectiveness • Create, present and implement budget with accountability for accuracy, delivery and reforecasting • Consistent, clear and engaging communication with a geographically dispersed sales force, including sales coaching, leadership development and workshop facilitation. Show less



Infinity Holidays

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Sales Manager

  • Jun 2011 - Jun 2018

  Established a high-end luxury travel specialist team, Infinity International Premium Brisbane, to achieve niche travel experiences for high end market travel. Prior to this start up success, I took leadership and turned a heavily underperforming office around to again achieve the most productive team in Australia and most improved Flight Centre wholesale office in Australia. Strategic recruitment, innovation, systems and process development achieved 100% staff retention whilst leading from the front achieving individual Silver consultant status. • Start-up sales team dedicated to high end travellers international holidays • Full financial P&L responsibility of accounts receivable, payable, reconciliations, reporting and forecasting • Grass roots business development campaigns and local store marketing initiatives • Build strong and profitable partnerships with diverse retail and supplier network • Develop and coach sales excellence across diverse consultant and customer groups • Lead representation at exhibitions, expos and conferences for both internal and external companies • Product presentations to existing and prospective sales executive partners and their customers • Escalation point for customer and partnership service resolution • Develop SLAs with other departments to improve accuracy of overall company service delivery • Motivate through rewards and recognition and disciplined performance improvement plans • Recruitment, development, retention and promotion of staff • Lead the sales and product training of both internal and external sales people • Create and develop annual and quarterly budgets and business plans Show less