Experience

Fiat Republic

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Senior Product Manager

  • Jun 2023 - Present

• FinCrime Product Manager

  • Aug 2022 - May 2023



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Financial Crime Junior Compliance and Risk Manager / Product Management

  • May 2021 - Jul 2022

  - Support the Global Financial Crime Monitoring Program Management and the Global Monitoring Surveillance & Controls (MS&C) Team, particularly in the areas of: financial crime monitoring metrics, development of management information dashboards, various projects based on “MS&C” and broader Financial Crime Prevention ("FCP") initiatives - Assist in data analysis for financial crime reports, data and trend analysis reconciliation and validations - Develop a global MI dashboard in cooperation with automation & robotics team - Prepare Monthly Management Reports and assist in preparation of materials for global management committees - Consolidate regional MI inputs, review and provide comments on MS&C reports - Assist in preparation of the Boards (AB&C, KYC, AML TM) Meetings and Regional MS&C monitoring committees - Support the Global Financial Crime Monitoring Product manager to oversee the governance of the monitoring programme by setting the standards for respective committees, defining roles and responsibilities and maintaining the MS&C control framework and relevant documents - Work with our MS&C Product Management team to identify, design and deliver process and quality enhancements to our automated reporting solution - Assist with adhoc reporting related requests from GIA and external regulators Show less



Revolut

• Brazil
• Wellness and Fitness Services

• FinCrime Analyst (AML TM Business}

  • Dec 2019 - May 2021

  ⦁ Conduct EDD analysis of business customers ⦁ Undertake research, documents checks, and financial crime risk assessment via internal and external sources ⦁ Detect and report suspicious activity including the predicate offences to money laundering and terrorist financing ⦁ Ensure all documents submitted for EDD are in line with internal policies ⦁ Identify and analyze alerts generated by the monitoring system in order to identify potentially suspicious activity ⦁ Prepare reports related to your findings ⦁ Handle sensitive or confidential information ⦁ Assist Compliance Team Leaders, other teams and Senior Management with ad hoc projects. ⦁ Provide training for new joiners ⦁ Propose continuous improvements for the team and entire FinCrime department Show less



Kingfisher plc

• United Kingdom
• Retail
• 700 & Above Employee

• Accountant

  • Aug 2018 - Dec 2019

  -Act as a primary point of contact for questions related to vendor master data. -Complete vendor set up and maintenance in a timely and accurate manner. -Ensure that all performed changes are supported - with required supporting documentation and comply with company"s requirements and procedures. -Vendor data controls (running regular and ad-hoc reports in order to eliminate duplicates, perform vendor deactivation, and standardize data formats). -TRANSITION process – transferring VMD process from France and create desktop procedures. Seek and implement process updates/improvements to prevent future data quality issues -Supporting Helpdesk Team Show less



QVC

• United States
• Retail
• 700 & Above Employee

• Fraud Associate

  • Jun 2017 - Sep 2018

  - Review suspicious orders on reports to determine if the person ordering is a fraud or not - Performing analysis to identify possible front-end and/or back-end fraud - Prevents losses to QVC by identifying and stopping fraudulent shipments, while maintaining a sense of urgency required to fulfill legitimate orders before the shipping deadline passes - Perform designated customer accounts research and investigation that requires sound judgement - Close customer accounts to avoid further losses, flat addresses, phone numbers, credit card numbers etc. to ensure any future orders placed with the same characteristics are stopped - Review chargebacks from issuing banks and refute ones that fall into predetermined categories in an effort to reverse the charge to QVC - Call customers to collect monies that may be owed to QVC - Research negative behaviors on cusotmer's accounts and determine what action is necessary to reduce further losses to QVC (Cost Intensive Customer) Show less



The HEINEKEN Company

• Netherlands
• Food and Beverage Services
• 700 & Above Employee

• OtC Administrator

  • Jan 2017 - Feb 2018

  - Maintain and update the classification of the customer ledger - Perform pre-due process - Proactively manage the overdue process - Proactively manage the dunning process - Proactively manage the Promise to Pay process - Manage the dispute process - Run dispute reports to facilitate root cause analysis between Team Leader/OpCo - Proactively manage dispute reconciliation - Manage the credit limit exceeded process in accordance with the credit policy - Identify held orders and take appropriate action to resolve - Develop and maintain successful working relationships with local OpCos and other key stakeholders - Consistently adhere to OpCo, local, Global and HGSS guidelines, policies and regulations for areas including Tax, Credit policy, Order to Cash etc - Ensure compliance with OpCo regulatory and tax requirements by following guidance provided by the OpCo - Support internal/external audits by preparing information as and when requested Show less



Capgemini

• India
• Information Services
• 1 - 100 Employee

• Finance and Accounting Process Analyst

  • Aug 2016 - Jan 2017

  - Investigate and resolve billing inquires and billing disputes raised by external customer - Locate issues with invoices and reasons of short payments and overpayments, - Reviews back up documentation - Contact customer and Customer Service - Prepares credits and debits for approval in TIC system - Escalates properly within escalation guidelines in order to achieve resolution

• Credit and collection analyst

  • Aug 2015 - Aug 2016

  - Reviewing open accounts for collection efforts. - Making collection calls in a professional manner while keeping and improving customer relations. - Resolves client-billing problems and applying good customer service in a timely manner. - Collect customer payments in accordance with payment due dates. - Identify issues attributing to account delinquency and discuss them with team leader - Review and monitor assigned accounts and all applicable collection reports. - Provide timely follow-up on payment arrangements. - Faxes documents to accounts and follow up. - Using customer’s vendor portals Show less