Anna Makarudze

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Contact Information
us****@****om
(386) 825-5501
Location
Zimbabwe, ZW
Languages
  • Shona Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Portuguese Professional working proficiency

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Bio

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Experience

    • Technology, Information and Internet
    • 1 - 100 Employee
      • Jun 2017 - Present

      • Aug 2020 - Present

    • Telecommunications
    • 1 - 100 Employee
    • Software Engineer
      • Jan 2014 - Present

      Python/Software Development, Strategic Planning Process, ICT Advisory Services, Skills Coaching; Project Management; Training. Chairing JAD sessions, leading client teams, mapping and shaping strategies. Leading presentations on work streams. Python/Software Development, Strategic Planning Process, ICT Advisory Services, Skills Coaching; Project Management; Training. Chairing JAD sessions, leading client teams, mapping and shaping strategies. Leading presentations on work streams.

    • United States
    • Software Development
    • 1 - 100 Employee
    • Software Engineer (Contractor)
      • Jan 2019 - Dec 2019

      Remote Contractor Software Engineer in the Implementations Division of BriteCore. Remote Contractor Software Engineer in the Implementations Division of BriteCore.

  • Rubiem Technologies
    • Maputo, Mozambique
    • Senior Consultant BSS/OSS (Contractor)
      • Apr 2013 - Mar 2014

      Recruited to carry out Business Processes Review for existing ICT business processes for core billing functions and systems, inter alia, Billing, Provisioning, CRM, Enterprise Service Bus, Data Warehousing, Product Management, Sales and Marketing processes, Call Center Systems, Point of Sale Systems etc. CRM / POS / Contact Center / ERP and Billing (Prepaid/Post Paid) Systems Implementation. Systems Testing (UATs, PATs, IOTs), tools, methodologies, strategy. Systems Integration Work – this relates to ESB implementation, various technologies, IBM/Oracle etc. Designing IT Architectures for Telco environments. Software development, Databases and Hardware including storage – Intermediate knowledge to expert knowledge required. Chairing JAD sessions, leading client teams, mapping and shaping strategies. Leading presentations on work streams assigned. Production of weekly reporting, monthly reports, and monthly signed off client reports. Production of at least 3 month work forecasts on project assigned. Show less

    • Billing Analyst
      • May 2012 - Mar 2013

      Recruited to Administer assigned responsibilities in the Billing Department that lead to the generation of complete, accurate and timely customer invoices. Monitor and report usage load errors to ensure correct and loaded prior to invoice generation. Invoice calculation, revenue feeds and revenue reconciliation. Decision exception work for payments to customer accounts. Process account adjustments, Research unapplied and misapplied payments and adjust accordingly. Facilitate in developing and testing of billings systems functionality and upgrades of billing system. Show less

    • Network Operations Centre Technician
      • Mar 2011 - May 2012

      Monitoring, upgrading and maintaining core network. Monitoring, upgrading and maintaining core network.

    • Senior ICT Technician
      • Sep 2009 - Feb 2011

      Recruited to install, maintain and administer DNS, mail and web server. Managing and maintaining active directory server. Website update and maintenance. Train, orientate and assist users with basic maintenance of their computers and applications. Facilitate in software projects, drawing ICT budget, equipment purchase and other ICT related projects. Network installation, administration and maintenance. Troubleshooting internet connectivity problems and liaising with ISP to resolve problems. Telephone and physical helpdesk support. Antivirus purchase, installation, maintenance and administration. Formulate and enforcing ICT Policy in the university. System backups, software and hardware maintenance. Show less

    • Network Technician
      • 2009 - 2009

      Recruited to offer telephone and physical helpdesk and client support. Mail, Web & DNS servers Installation and Admin. Hardware maintenance. WAN/LAN installations. Proxy server – monitoring & admin. Network monitoring & admin. Software and equipment purchase, storage, issuance & audit. Faults control. Recruited to offer telephone and physical helpdesk and client support. Mail, Web & DNS servers Installation and Admin. Hardware maintenance. WAN/LAN installations. Proxy server – monitoring & admin. Network monitoring & admin. Software and equipment purchase, storage, issuance & audit. Faults control.

Education

  • Midlands State University
    Bachelor of Science (Honours), Computer Science
    2005 - 2009
  • Chinhoyi University of Technology
    Master of Science, Strategic Management
    2012 - 2014
  • University of South Africa (UNISA)
    Certificate, Customer Relationship Management
    2013 - 2013
  • Zimuto High School
    Advanced Level, Maths, Physics, Computing
    1999 - 2004

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