Experience

Nobu Hotel Ibiza Bay

• Spain
• Hospitality
• 100 - 200 Employee

• • Feb 2023 - Present

  - Participate in sales calls with members of sales team to acquire new business and/or close on business- Execute and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)- Manage event logistics and operations- Manage group room blocks and meeting spaces for average groups- Ensure billing accuracy and conduct bill review with the client prior to processing the final bill- Conduct customer accounts site inspections and assist with the sales process- Perform other duties as assigned to meet business needs- Act as the main contact from the sales process and throughout the event process (pre-event, event, post-event)- Act as liaison between customer and hotel teams- Solicit feedback from the property departments to identify areas for improvement- Ensure and provide exceptional customer service- Deliver excellent customer service throughout the customer experience and encourage the same from other employees- Coordinate and communicate event details both verbally and in writing to the customer and property operations- Make presence known to customer at all times during this process- Follow up with customer post-event- Schedule and conduct pre- and post-event meetings as required to review/communicate group needs and feedback- Lead various meetings as necessary (Banquet Event Order meeting and Block/Groups review, Pre-Con meetings, etc.)- Assist in the sales process and revenue forecasting for customer groups- Up-sell products and services throughout the event process- Participate in community and hotel networking events Show less

• • Mar 2022 - Feb 2023



Escuela Universitaria de Hotelería y Turismo de Sant Pol

• Spain
• Higher Education
• 1 - 100 Employee

• Profesora Restauración (F&B), Protocolo y Eventos

  • Oct 2020 - Mar 2022



Majestic Hotel Group

• Spain
• Hospitality
• 200 - 300 Employee

• Welcome Desk Agent

  • Oct 2019 - Apr 2020



BLESS Collection Hotels

• Spain
• Hospitality
• 100 - 200 Employee

• Welcome Desk Agent

  • Jan 2019 - Oct 2019

  New opening BLESS Hotel Madrid 5* GL (The Leading Hotels of the World) New opening BLESS Hotel Madrid 5* GL (The Leading Hotels of the World)



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• • May 2018 - Nov 2018

  Guest Experience and Human Resources Manager Assistant

• • Jun 2017 - May 2018



Majestic Hotel Group

• Spain
• Hospitality
• 200 - 300 Employee

• • Sep 2016 - Nov 2016

  MAJESTIC HOTEL & SPA BARCELONA 5* GL (The Leading Hotels of the World)

• • Apr 2016 - Sep 2016

  MAJESTIC HOTEL & SPA BARCELONA 5* GL (The Leading Hotels of the World)



The Luxury Collection

• United States
• Hospitality
• 200 - 300 Employee

• F&B Trainee

  • Jun 2015 - Sep 2015

  Internship at the MARQUÉS DE RISCAL HOTEL (Elciego, Spain), THE LUXURY COLLECTION spg (Marriott International). Gastronomic Restaurant (1 Michelin star), hostess and waitress. Internship at the MARQUÉS DE RISCAL HOTEL (Elciego, Spain), THE LUXURY COLLECTION spg (Marriott International). Gastronomic Restaurant (1 Michelin star), hostess and waitress.