Experience

Solicitor General | Solliciteur général

• Canada
• Government Administration
• 700 & Above Employee

• Program Delivery Lead - Portfolio Lead

  • Oct 2021 - Present

  - Currently representing 6 clients through the new Public Safety Radio Network (PRSN) Project and the current(steady state) Government Mobile Communication Project(GMCP) Ministry of Transportation (Operations Division and Enforcement Branch), Corrections, Youth Justice, Ontario Fire Marshall, and Ministry of Finance- Works with Client Ministry Partners to ensure that project deliverables are clear and accurate - Supports Client Ministry Partners in their operational planning and forecasting financial requirements- Provides leadership and guidance to Client Ministry Partners when they are unaware of what processes need to be followed for operational and project requirements- Reviews project plans to identify key milestone dates for Client Ministry Partners and any impacts that could steer away from the critical path- Developing, fostering, and managing effective relationships with Client Ministry Partners, internal GMCB staff and Suppliers- Utilizes negotiation skills to ensure resolution of service-related issues- Acts as Service Management subject matter expert to provide support to Client Ministry Partners- Experienced knowledge in reading and executing contracts and working with external vendors- Knowledge and understanding of project management by representing different Client Ministry Partners through the Land Mobile Radio Network and Facilities Radio Network projects- Continuous learning about different Client Ministry Partners operational needs and requirements to run their business and supporting them throughout projects and key day to day activities- Utilizing strong interpersonal skills to work with the Client Ministry Partners, to identify key risks and offer solutions for correct course of action- Demonstrates a strong set of problem-solving skills when actioning Client Ministry Partners concerns over failing processes by providing prompt solutions that employ continual service improvement Show less

• Civil Infrastructure Readiness – Change/Configuration Coordinator

  • Sep 2019 - Mar 2022

  Developed a strong knowledge around the Civil aspect of Public Safety Radio NetworksProviding leadership and knowledge to different stakeholders regarding steady state operations by training Providing subject matter expertise for civil components to multiple stakeholders through the Radio Infrastructure Engineering project lifecycleLeading service management requirements for the RIE Procurement from a civil perspectiveUtilized time management skills in order to continue to meet moving project milestones and deliverables Drafted procedural documentations for lifecycle management of Shelters, Generator and Towers to be utilized by internal and external stakeholdersUtilized my interpersonal skills to build Service Management Processes for the Radio Infrastructure Engineering project with the Service Readiness StreamDeveloped and presented draft project lifecycle procedure documentation to impacted stakeholdersAnalyzed the Ministry of Natural Resources and Forestry Memo of Understanding in order to determine proper project planning for client owned sitesCo-lead the creation of client Method of Procedures to gain authorization from the client to access their sites in the southApplied analytical skills to identify a project risks with vendors being able to access certain data that was not compliant with OPS StandardsIdentified and presented all the risks associated to the Interim incident management process for civil vendors to management Utilized project management planning to estimate resource required to meet operational needs Utilized effective relationship management skills in order to work with multiple project streams to ensure proper deliverables are planned and milestones are achievable Applied written and verbal communication skills to assist project manager in writing Request for Service documentsDemonstrated decision making skills and responsibility to be unbiased as an Evaluator for the procurement of a Radio Infrastructure Engineering vendor Show less

• Radio Network Change/Configuration Coordinator

  • Oct 2016 - Sep 2019

  Manage and continually improve a formal Change Management process for Government Mobile Communication Branch (GMCB) and all client Ministries in accordance with Enterprise Change Management standard GO ITS 35Provide guidance to Network Oversight Officers on Change requirements, approvals, communication guidelines and assessment expectationsIdentify impact and risks of all Government Mobile Communications Branch (GMCB)/Vendor initiated network and infrastructure Changes (Method of Procedures) and ensure proper logging, scheduling, management, assessment, communication and approvals via eSMTDeveloped and fulfilled the Queue Manager role and responsibilities for Public Safety Radio Incident Management Process Redesigned Public Safety Radio Service Desk Online (SDO) Self-Service Solutions for all Ministry clients to report line of business specific end user equipment issuesPerform Incident Quality Assurance, including responding to the Vendor of Record Contact Centre Incident Follow-ups, audits to ensure Incident process adherence and handling of Major IncidentsProvided Incident and Major Incident process guidance to Government Mobile Communications Branch Network Oversight Officers and other Branch membersAlignment to the Enterprise Service desk to provide a single point of contact to report Public Safety Radio incidents for all GMCP ClientsDeveloped a Continual Service Improvement Working Group for clients to discuss issues and improvements for process areas Developed a Government Mobile Communications Project(GMCP) Change Advisory Board with internal GMCB stakeholders and external vendor stakeholders Developed issue management skills when dealing with external vendor stakeholders short timelines to ensure stability for the mobile radio network Established and maintained relationships with internal clients and external vendors in order to liaise between them and ensure each of their needs are met Show less



Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario

• Canada
• Government Administration
• 700 & Above Employee

• Change Management Process Coordinator

  • Sep 2011 - Oct 2016

  Processed complex change requests with a full understanding of ITIL Standards and of the Enterprise Change Management(eCM) process to ensuring the successful delivery of services Chair the ITS Change Advisory Board (CAB), coordinating the review and endorsement of change requests with ITS Service Owners and stakeholders Participated as a process specialist of Change Management at Corporate Change Advisory Board (CCAB)meetings Prepared the collaterals and attend the Elections Ontario Review Committee (EORC) and Executive Change Advisory Board (ECAB) for public impacting services Responsible for the review, assessment, acceptance and approval of ITS and Cluster change requests ensuring that process standards are upheld Conducted Post Implementation Reviews and lead the investigation into root cause(s) of failed changes Developed and delivered training to the ITS Change Management team to support a major re-organization within Data Centre Operations Managed relationships with clients and clusters in order to improve buy in and demonstrate value add of the Enterprise Change Management (eCM) Collaborated and make recommendations to the Management team for improvements, efficiencies and streamlining of procedures to improve service delivery Developed project management skills and provide Process Owner input during transition from EIT Remedy to Enterprise Service Management Tool (eSMT and BMC Remedy 8) Developed and successfully implement the forecast of activities (FOA), in order to ensure that all ITS stakeholders and clusters can review upcoming major change-related events Developed and executed training program for new employees joining the ITS Change Management operations team Developed and maintained relationships with ITS and cluster stakeholders to ensure the successful negotiation of change requests and effective service delivery Represented ITS Change Management in other ITIL Processes (i.e.. Release Management) Show less