External Affairs Manager - Real-World Testing

• Dec 2022 - Present

Communications Coordinator

• May 2021 - Present

Senior Administrative Officer

• Aug 2020 - May 2021

Workplace Operations Manager

• Jun 2019 - Aug 2020

Perform a wide range of operations, including record management, contractor liaison, client management, and internal correspondence maintenance. Ascertain smooth execution of day-to-day business activities for delivering exceptional, efficient, and positive experience to clients and staff members. Perform a wide range of operations, including record management, contractor liaison, client management, and internal correspondence maintenance. Ascertain smooth execution of day-to-day business activities for delivering exceptional, efficient, and positive experience to clients and staff members.

Venue Manager Capitol Bar and Grill

• Oct 2017 - Dec 2018

Ensured the delivery of exceptional guest services in a 156-seat fine dining establishment through liaising regularly with the Executive and Executive Sous Chef, Food & Beverage Director, and other hotel management. Supervised and maintained massively positive turnaround for the restaurant related to revenue, staffing costs, and reviews. Maintained the smooth execution of daily in adherence to organizational policies activities through overseeing and managing all aspects of the restaurant, from breakfast to dinner. • Promoted from Events manager to Venue manager of the “Capitol Bar and Grill” restaurant for demonstrating utmost dedication towards work excellence and development. • Decreased the beverage and staffing cost from 28% to 5% and 27% to 24% through developing and implementing tactical business management strategies. • Accelerated breakfast capture rate to yearly average of 56% by sustaining lucrative relationships with key clients and providing excellent services.

Event Manager

• Jan 2016 - Oct 2017

Held responsibilities of the preparation, delivery, and completion of a wide range of events by coordinating in tandem with an Events Director and Manager. Performed duties of event department during the absence of Permanent Director. Led the execution of operations and cooperated with other departments within the hotel to maintain the smooth and profitable operation of the Events Department. • Selected by the senior management for serving as Event Supervised and later on promoted to Event Manager for delivering remarkable achievements. • Earned recognition of senior management for managing one of the busiest periods in hotel history while supervising up to 50 staff in a 1K max capacity venue.

Night Auditor, Weekend Duty Manager at Hotel Kurrajong

• May 2015 - Dec 2015

Supported senior management in developing future action plans through preparing and presenting end-of-day reports, processing of accounts payable and receivable, overseeing billing and commission reports, and managing other financial and administrative work. Provided hands on assistance to front office manager in daytime as requested, while serving as first point of contact for resolving client issues and preparing the banking for the next day. Supported senior management in developing future action plans through preparing and presenting end-of-day reports, processing of accounts payable and receivable, overseeing billing and commission reports, and managing other financial and administrative work. Provided hands on assistance to front office manager in daytime as requested, while serving as first point of contact for resolving client issues and preparing the banking for the next day.

Sommelier

• Oct 2014 - Apr 2015

Sommelier -assist customers with wine choices -set up sections -inventory reports, stocktake and ordering -supervise section and report back to floor manager Sommelier -assist customers with wine choices -set up sections -inventory reports, stocktake and ordering -supervise section and report back to floor manager

Wine Waiter / Assistant Sommelier

• Jul 2014 - Oct 2014

Section Waiter Assistant Sommelier -organise sections -set up wines by the glass -brief team before service -assist customer with wine and sake Section Waiter Assistant Sommelier -organise sections -set up wines by the glass -brief team before service -assist customer with wine and sake

Management Trainee

• Jun 2012 - Nov 2012

Assisting the General Manager -accounting duties -design of new housekeeping and F&B manuals -employee appraisal -hiring of new employees Assistant Event Manager -assist Event Manager on the weekends -organisation and set up of 40 weddings -visit competitors as mystery guest in order to improve the wedding services for the next season Assisting the General Manager -accounting duties -design of new housekeeping and F&B manuals -employee appraisal -hiring of new employees Assistant Event Manager -assist Event Manager on the weekends -organisation and set up of 40 weddings -visit competitors as mystery guest in order to improve the wedding services for the next season

Food ans Beverage Service Trainee

• Dec 2010 - May 2011

Focus on private fine dinning experiences. -private waiter for on site cottages -private waiter for in house lodge restaurant Hotel All Rounder Focus on private fine dinning experiences. -private waiter for on site cottages -private waiter for in house lodge restaurant Hotel All Rounder