Experience

Peers Solutions

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• People-, Operations- & Accounting Manager bei Peers Solutions

  • Nov 2021 - Present



Motel a Miio

• Germany
• Retail
• 1 - 100 Employee

• Wholesale Manager, Customer Support Manager & Recruiting Responsible

  • Nov 2020 - Oct 2021

  Processing of gastronomy and B2B orders, new customer acquisition and customer base management, optimization of internal workflows and processes Leading the customer support team, taking over further customer inquiries such as escalations, creating processes and trainings for the customer support team, conducting feedback and motivation meetings Execution of the entire Hiring process Supporting the management in daily business Processing of gastronomy and B2B orders, new customer acquisition and customer base management, optimization of internal workflows and processes Leading the customer support team, taking over further customer inquiries such as escalations, creating processes and trainings for the customer support team, conducting feedback and motivation meetings Execution of the entire Hiring process Supporting the management in daily business



HelloFresh

• Germany
• Consumer Services
• 700 & Above Employee

• Knowledge Management Specialist

  • May 2020 - Oct 2020

• Content-Manager

  • May 2020 - Oct 2020

  Being the interface between internal stakeholders and customer care, creation of processes for the external agents, Support of the agents with further customer inquiries such as escalations, create and translate macros German / English, management of projects such as FAQ video content creation and recording



& Other Stories

• Sweden
• Retail Apparel and Fashion
• 700 & Above Employee

• Merchandise Assistant

  • Aug 2018 - Apr 2020

  Analyze reports, perform campaign and activation planning, prioritize store internal KPI's, implement visual guidelines Training and education of employees, customer care and consulting as required Analyze reports, perform campaign and activation planning, prioritize store internal KPI's, implement visual guidelines Training and education of employees, customer care and consulting as required



Zalon by Zalando

• Germany
• Technology, Information and Internet
• 1 - 100 Employee

• Stylist (Freelancer)

  • Jun 2016 - Feb 2019



Urban Outfitters

• United States
• Apparel & Fashion
• 700 & Above Employee

• Sales Assistant

  • Jul 2016 - Aug 2018

  Training/instructing employees, assisting with shop modifications, carrying out sales promotion measures, customer care and advice, cashier activities Training/instructing employees, assisting with shop modifications, carrying out sales promotion measures, customer care and advice, cashier activities



ZARA SA

• Retail
• 700 & Above Employee

• Visual Merchandiser

  • Jun 2014 - May 2016

  Product presentation according to central specifications, analysis of sales figures, deriving and applying measures to increase sales

• Sales Assistant

  • Apr 2013 - May 2014

  Performing daily replenishment, ensuring proper presentation of goods, customer service and advice, various merchandising activities



BESTSELLER

• Denmark
• Apparel & Fashion
• 700 & Above Employee

• Sales Assistant

  • Sep 2011 - Oct 2012

  Customer service, product presentation and window display, office activities, representing the store manager in his absence Customer service, product presentation and window display, office activities, representing the store manager in his absence



Castro Deutschland GmbH & Co. KG

• Apparel & Fashion

• Sales Assistant, , Nov. 2009 – Jan. 2011

  • Nov 2009 - Jan 2011

  Individual customer care in full service (DOB/HAKA), implementation of various merchandising and storage activities Individual customer care in full service (DOB/HAKA), implementation of various merchandising and storage activities