Anna Laura Kastama
Customer Success Manager at Userlane- Claim this Profile
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Topline Score
Bio
LinkedIn User
The ability for an employee to quickly and positively start contributing to the company is a trait most managers look for in an employee, and I was fortunate enough to find this in Anna Laura. I had the absolute pleasure of overseeing Anna Laura in her position as project manager for the state of Washington and surrounding areas. I was immediately impressed with her organization skills, prompt communication, and ability to efficiently oversee multiple projects without error. Our customers even made the time to reach out to me to say what a great addition to the team she was and how pleased they were with having Anna Laura manage their projects. One of her great qualities was that opposed to just notifying me of an issue, she always came with a solution to that problem as well. Anna Laura would be a positive addition to any team and has my sincere highest recommendation.
LinkedIn User
The ability for an employee to quickly and positively start contributing to the company is a trait most managers look for in an employee, and I was fortunate enough to find this in Anna Laura. I had the absolute pleasure of overseeing Anna Laura in her position as project manager for the state of Washington and surrounding areas. I was immediately impressed with her organization skills, prompt communication, and ability to efficiently oversee multiple projects without error. Our customers even made the time to reach out to me to say what a great addition to the team she was and how pleased they were with having Anna Laura manage their projects. One of her great qualities was that opposed to just notifying me of an issue, she always came with a solution to that problem as well. Anna Laura would be a positive addition to any team and has my sincere highest recommendation.
LinkedIn User
The ability for an employee to quickly and positively start contributing to the company is a trait most managers look for in an employee, and I was fortunate enough to find this in Anna Laura. I had the absolute pleasure of overseeing Anna Laura in her position as project manager for the state of Washington and surrounding areas. I was immediately impressed with her organization skills, prompt communication, and ability to efficiently oversee multiple projects without error. Our customers even made the time to reach out to me to say what a great addition to the team she was and how pleased they were with having Anna Laura manage their projects. One of her great qualities was that opposed to just notifying me of an issue, she always came with a solution to that problem as well. Anna Laura would be a positive addition to any team and has my sincere highest recommendation.
LinkedIn User
The ability for an employee to quickly and positively start contributing to the company is a trait most managers look for in an employee, and I was fortunate enough to find this in Anna Laura. I had the absolute pleasure of overseeing Anna Laura in her position as project manager for the state of Washington and surrounding areas. I was immediately impressed with her organization skills, prompt communication, and ability to efficiently oversee multiple projects without error. Our customers even made the time to reach out to me to say what a great addition to the team she was and how pleased they were with having Anna Laura manage their projects. One of her great qualities was that opposed to just notifying me of an issue, she always came with a solution to that problem as well. Anna Laura would be a positive addition to any team and has my sincere highest recommendation.
Credentials
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Certified Electronic Court Reporter - CER
American Association of Electronic Reporters and Transcribers, Inc.May, 2020- Nov, 2024 -
Notary Public - Electronic Records Endorsement
Washington State Department of LicensingDec, 2019- Nov, 2024 -
Certified Renovator
US Environmental Protection Agency (EPA)Jan, 2018- Nov, 2024
Experience
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Userlane
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Germany
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Technology, Information and Internet
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1 - 100 Employee
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Customer Success Manager
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Feb 2023 - Present
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Implementation Consultant
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Feb 2022 - Feb 2023
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Regional Director - Seattle, WA
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Oct 2019 - Nov 2020
Promoted twice within my first year by exceeding sales goals and proving a natural ability to meet the demands of a cross functional role. Oversaw all office operations of satellite location. Direct manager of a 3 person sales team. To assist in Covid related financial strain, I obtained an Electronic Court Reporting certificate (CER) and have facilitated and seen to the accurate transcriptions of 60+ in person and remote depositions.
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Assistant Regional Director - Seattle, WA
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Aug 2019 - Oct 2019
Attended and showcased at 22 individual industry conferences and events; independently created a customized sales metrics tool - now utilized department wide.
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Client Relations Executive - Seattle, WA
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Mar 2019 - Jul 2019
Successfully grew a client base in assigned territories by 32%.
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Boston Retail Solutions
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United States
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Printing Services
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1 - 100 Employee
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Associate Project Manager
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2017 - 2018
Maintained in depth product knowledge and awareness of service center’s limitations. Supplied creative branding solutions to retailers, malls, and developers. Maintained in depth product knowledge and awareness of service center’s limitations. Supplied creative branding solutions to retailers, malls, and developers.
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Puyallup, Washington
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Entrepreneur/ Creator
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Feb 2016 - Feb 2017
Wrote a business plan & conducted an analysis of profitability to open an Art Gallery & AirBnB - within a foreclosed 110 yr old farmhouse. Obtained investors and ultimately left the project upon completion. The small business is still in operation today. ● Featured in the Puyallup Herald, Tacoma Weekly, & on Pierce County Television. Wrote a business plan & conducted an analysis of profitability to open an Art Gallery & AirBnB - within a foreclosed 110 yr old farmhouse. Obtained investors and ultimately left the project upon completion. The small business is still in operation today. ● Featured in the Puyallup Herald, Tacoma Weekly, & on Pierce County Television.
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Jenkins Restorations
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United States
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Construction
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100 - 200 Employee
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Core Claim Estimator/ Project Manager
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2017 - 2017
Core Claims Project Manager/ Estimator - restoration; home insurance ● One of two women to hold role within company nationwide - first woman in the Seattle office. ● Excelled in navigating complex contracts & delivering comprehensive estimates in compliance to property’s specific home insurance policy. Successfully sold contracts (each ranging up to $50,000 in value) to homeowners to oversee all coordination & negotiations with vendors & subcontractors. Core Claims Project Manager/ Estimator - restoration; home insurance ● One of two women to hold role within company nationwide - first woman in the Seattle office. ● Excelled in navigating complex contracts & delivering comprehensive estimates in compliance to property’s specific home insurance policy. Successfully sold contracts (each ranging up to $50,000 in value) to homeowners to oversee all coordination & negotiations with vendors & subcontractors.
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Reed College
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United States
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Higher Education
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500 - 600 Employee
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Housing Advisor
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Aug 2012 - May 2015
Managed 20+ undergraduates residential hall while enrolled as a full-time student. Managed 20+ undergraduates residential hall while enrolled as a full-time student.
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World Passport
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Tainan, Taiwan
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English Teacher, Summer Instructor
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Jun 2014 - Aug 2014
- Independently created lesson plans for upwards of 30 students to learn conversational english - Independently created lesson plans for upwards of 30 students to learn conversational english
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WA State Board of Education
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Olympia, Washington
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Board Member, Western Washington
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Sep 2009 - Jun 2011
- 2 year term - Nominated by the administration of secondary school and then selected by a committee to represent all of western Washington State students - Advocated for students in the forming and implementation of state and federal policy related to public education - Presented open to the public and televised presentations on STEM education, innovation, and the importance of the Arts - Published op-ed in the Tacoma News Tribune, "We need to inspire more students to love math, science", May 25, 2010
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Turkish Cultural Foundation
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United States
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Education Administration Programs
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1 - 100 Employee
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Intern
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Dec 2009 - Feb 2010
Office Assistant - internship in Istanbul, Turkey - Short-term internship opportunity to work abroad - Assisted with copy editing and grammatical errors in translation efforts from Turkish to English Office Assistant - internship in Istanbul, Turkey - Short-term internship opportunity to work abroad - Assisted with copy editing and grammatical errors in translation efforts from Turkish to English
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Education
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2011 - 2015
Reed College
Bachelor's degree -
Tacoma School of the Arts
High School Diploma
Community
